Product Manager - Europe

Division/ Department: Product
Location: Toronto
Reporting to: Division Vice President

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder's incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you're passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:
The Product department is responsible for all aspects of the commercialization of Goway product which includes, design, pricing and promotion. The key objective is to source and contract competitive and commercially viable product. In addition, the team develops and maintains co-operative partnerships with airlines, tourist boards and vacation product suppliers. Responsible for regularly auditing, reviewing and revitalizing the product portfolio. Product also serves to educate, support and motivate the Sales team through in-depth trainings, regularly scheduled team meetings and one-on-one conversations. In sum, as a critical link to the Leadership team, the Product department works to maximize commercial viability, marketing efficiencies and sales effectiveness.

Key Responsibilities:

Commercializing Product & Costing

• Negotiate competitive contracts, service level agreements and pricing with Destination Management Companies (DMC's), hotels, local service providers, cruise lines and other tourism partners for new and existing product
• Creating itineraries that are current, in-demand or absent from the product line
• Cost air and land packages for air-inclusive getaways on an ongoing basis, as well as land-only special offers on a monthly basis
• Regularly refresh content including overall itinerary design, tour descriptions, imagery and supporting marketing content on goway.com
• Regularly maintain and update product and pricing in Goway's internal operating system
• Negotiate marketing support with various Destination Management Companies, Tourist Boards and suppliers
• Select product to be featured in brochures, including reviewing and revising costing and copy-writing (alongside Marketing) on an annual basis
• Attend weekly product meetings to discuss ongoing projects, best practices, operational challenges and marketing initiatives
• Maintain price competitiveness through comprehensive analysis.
• identifying commercial opportunities throughout the various product lines and bringing those itineraries to market

Training

• Provide training and resources to sales teams on an ongoing basis, including new staff, related to air contracts, destination knowledge, brochure training, working effectively with suppliers, web training, new itineraries and new services
• Develop and enhance training quizzes and “Expert” exams to qualify new and existing staff
• Liaise with suppliers visiting the Toronto and Vancouver office's to maximize training opportunities
• Help staff work towards becoming a Destination Specialist
• Identify areas of improvement for individual staff members and assist in scheduling training for them

Marketing

• Develop co-op marketing agreements with key suppliers, tourism boards and airlines in conjunction with the Division Vice President
• Contribute editorials content for various blogs and newsletters including Globetrotting Magazine,
• Provide pricing and suitable product offers for ongoing marketing initiatives
• Maintain product, pricing and marketing tools available on www.gowayagent.com

Sales Development & Support

• Assist in resolving quote and booking issues, pre- and post-departure, as required
• Investigate and address product inaccuracies and discrepancies
• Design flyers and emails for trade and consumers, as required

Consumer & Trade Presentations

• Create PowerPoint presentations for select destination product, as required
• Ability to independently lead and speak at a consumer or trade event as required
• Lead product and travel presentations to trade partners and consumers on an ongoing basis, as required
• Organize and/or attend local and international promotional shows and exhibitions

Other

• Monitor department destination leads, quote and sales results, and prepare Executive Summary reports on a monthly basis
• Conduct regular competitive reviews against key competitors
• Miscellaneous support for Marketing department
• Handle customer/agent product issues and endeavor to bring to a satisfactory conclusion
• Must be available for travel both in North America and overseas

Required Skills and Qualifications:

• Minimum three years' experience within the travel industry in a product management role
• A certificate/diploma in Travel & Tourism; or a combination of experience, education and training equivalent to a diploma
• Analytical: strategic, data-driven and commercially-focused thinkers will succeed
• Initiative: the ideal candidate is motivated by growth, driven to win and will take ownership of their product portfolio
• Communication: exceptional negotiating skills, aimed at reaching ‘win-win' resolutions, are required. Comfortable with public speaking and presentations.
• Time Management: must effectively multi-task while managing competing deadlines
• People Person: must be comfortable leading meetings and answering questions while developing long-term relationships
• Technical Knowledge: computer skills, including the Microsoft Office suite, Salesforce, FreshDesk and travel management software is an advantage

KPI's:

• KPI's include gross sales, margin contribution, achieved Marketing contributions, lead generation, product refreshment, pricing and product accuracy, and ensuring content on goway.com (itineraries, blogs, agent supports) is accurate, current and relevant

The Goway Advantage:

At Goway Travel, we're more than just a company—we're a close-knit family that values inclusivity, diversity, and innovation. Here, we don't just work with ordinary travel packages. Instead, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you're well-supported.

You'll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now!

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.