About Globespan Travel Management

The Evolution of Travel Management - that's who we are.

Headquartered in Canada, Globespan Travel Management is a privately owned and operated corporate travel management firm. Boasting more than 50 years in business, we are integral part of an award-winning Canadian Travel Group.

With wholly owned offices in Vancouver, Los Angeles, Sydney Australia, and Manila Philippines, Globespan Travel Management operates globally but plays locally, offering the best in-country solutions for corporate travel management, fulfillment, consulting services, analytics, and meeting and event planning and management. We strive to set an industry standard by providing dedicated, personalized, and transparent account management, yielding cost savings and offering strategic consultative functions for a wide vertical of clients.

We specialize in all aspects of business travel management, focused on complex corporate industries where technological capabilities and efficient customer service are key. We're committed to our vision of providing boutique levels of service and customized solutions.

What We Can Offer You

You can be a part of a team that cares, with access to global collaboration, top-tier benefits, competitive salary, and expert training. We provide desirable benefits, in-office, hybrid, and remote work opportunities, as well as rewards and travel perks. We invest in employees' professional and personal development, contribution strong mentorship programs and abundant internal growth opportunities, supporting mental health initiatives and prioritizing work/life balance.

If you are interested in new opportunities, apply now.

The Role:

Our Corporate Travel Consultants serve as Travel Ambassadors who elevate our clients' travel experiences. You'll manage travel arrangements—flights, hotels, and car rentals—ensuring cost-effectiveness and adherence to corporate guidelines. From booking to post-travel, you'll provide seamless service, keep clients informed about travel requirements, and stay ahead of industry trends. This role offers a dynamic, rewarding environment where your expertise will shine and make a real impact.

Key Responsibilities:

• Arrange travel according to client specifications, including booking flights, accommodations, rail, and rental transportation, and assist with visa and insurance inquiries.
• Check and clear all queues (GDS) daily, including schedule changes, auto ticket rejects, and GDS segment updates.
• Ensure all PNRs are properly remarked with action or information notes after each client interaction.
• Claim and issue commission for applicable bookings after ticket deadlines.
• Provide the best available rates for quotes using the account's snap code, published, or private fares.
• Attach travelers' membership numbers and NEXUS pass to the PNR.
• Report GDS fare errors immediately to your Team Lead or Manager.
• Book air tickets using flight passes.
• Maintain proper phone login throughout your shift (e.g., on queue).
• Handle calls with professional business etiquette and promptly address voicemails.
• Manage all requests (phone and email) within the same day, including quotes, changes, complaints, and ensure invoices and e-tickets are sent out on the same day.
• Execute the appropriate script for each account and complete necessary information after queuing for ticketing.
• Coordinate directly with hotels for bookings, changes, invoices, and billing.
• Fulfill additional queue management responsibilities as assigned.
• Attend both onsite and offsite training seminars and meetings.

Qualifications

• 2 years as a Corporate Travel Specialist preferred.
• 5+ years of experience with Amadeus GDS, with no significant gaps in usage.
• Strong proficiency in a native Amadeus environment is required.
• Competent in all ticketing processes, including exchanges.
• Experienced with international itineraries and rate structures.
• Familiarity with online booking tools is preferred.
• Excellent verbal and written communication skills.
• Consistent attendance and punctuality are essential.

Globespan Travel Management is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.