Position Title: Nutritional Services Administrator

Reports To: Nutritional Services Manager

Direct Reports: None

Hours of Work: 7.5 Hours per day, Monday – Friday, 10:00am to 6:00pm (The role may require some additional phone support occasionally off hours to help production).

The Organization

Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centres and schools. Our caring, experienced staff are passionate about providing great food and great service to all our customers. Tasty, child-focused menus reflect our successful ‘Eat Grow Thrive' philosophy, which combines excellent nutrition with flavors and foods children love to nourish their life. Our culture is one where we value trusted partnerships, enable growth and the ability to excel and be fully engaged, value integrity and focus on making an impact on our clients, customers, co-workers and communities.

Wholesome Kids Catering's priority for the next five years is top line growth to support the capacity in our new state of the art custom designed facility and overall strategic long-term plans. We have a proven track record in growth, and we want to deliver on “Every Child Eats” ensuring that every child has access to delicious and nutritious meals that meets their individual allergen and dietary needs, while contributing to their well-being and supporting their growth and development. The Nutritional Services Department is responsible for creating nutritious and delicious kid-friendly menus and managing the allergen management program, ensuring we are connected to food innovations, culinary insights, and trends.

As we nourish children with wholesome food to help them grow and thrive in the GTHA, we would love you to join us and become a part of our dynamic team.

Success

As a trusted partner the Nutrional Services Administrator is responsible for project planning and managing the menu development process, successfully delivering on overall menu objectives in nutrition, menu innovation and customer satisfaction rating. The successful candidate is able to develop allergen menus to deliver on our “Every Child Eats philosophy and works with the Nutritional Services Manager to innovate and expand our allergen service offering. This role works intensely in managing items, boms, recipes and menu set-up in the ERP system ensuring accuracy and timeliness to changes to support operations and customer communications.

Qualifications

• College degree or diploma required.
• Minimum 2 years experience working in a database or ERP preferred.
• Minimum 2 years experience in menu development preferred.
• Minimum 2 years experience and knowledgeable in allergen management preferred.
• Strong attention to detail.
• Strong communication skills.
• Strong technology skills.
• Beginner skill level in Microsoft Office Suite of products – Word, Excel, PDF, Outlook.
• Intermediate skill level in ERP system or similar software.

Skills, Knowledge and Abilities

• Personable, professional and can lead a team positively with a diverse group with various levels of responsibility and accountability.
• Strong customer centric focus and service orientation
• Process assessment and orientation
• Ability to learn and leverage technology (digital native)

• Strong problem-solving skills
• Attention to detail
• Self-driven, motivated and results oriented
• Works well independently and in a team
• Strong verbal and written communication in English

Duties and Responsibilities

Allergen Management

• Be the “item” and “allergen processing” expert in Wholesome technology; understanding our customized technology processes to ensure it is being used and leveraged effectively for allergen and menu purposes. Ability to train others on these processes for support during peak volumes.
• Completes key components of daily allergen processes.
• Runs our allergy management process system daily, and as needed.
• Inputs menu items into the system.
• Completes a variety of tasks to help us set up the ERP database for new menus.
• Creates and inputs substitutions for allergy replacements.
• Completes menu changes in the system and communicates them to the team.
• Prints and sorts allergy labels.
• Participates in meetings and is able to represent Nutritional Services in meetings as required.
• Participates in the Menu Development meetings.
• Liaises and connects with different functional areas to ensure accurate and detailed information to support the allergy system.
• Supports the nutritional services department with administrative tasks.
• Supports with printing Customer Care labels as needed.

Competencies

• Growth Mindset
• Change Management
• Active Listening
• Strong Communication Skills
• Results Focus
• Customer-Centric
• Problem Solving