Account Manager - FSEAP

Family Services Employee Assistance Programs (FSEAP) is one of Canada's premier providers of employee and family assistance program (EFAP) services. We currently provide EFAP services to over 1000 organizations across the country, serving over one million employees. We are fully accredited by the Canadian Centre for Accreditation, reflecting our adherence to the highest standards of service quality.

As an Account Manager, you will be responsible for ensuring the delivery of exceptional EFAP account management and workplace consultation services to existing FSEAP customers. In addition, you will serve as a member of the development team, who is responsible for new product development, participating in development and sales initiatives and contributing to the growth of FSEAP's organization client base. Your responsibilities will also include:

• Developing long-term strategic partnerships with accounts by providing exceptional customer service and proactively meeting customer's needs;
• Assisting customers develop annual strategy and promotional plans for the EFAPs;
• Preparing and presenting utilization and quality assurance reports and recommendations to organizational customers;
• Managing EFAP accounts to meet program goals, targets, outcomes;
• Providing consultations to managers, union leaders around employee and workplace-related issues;
• Developing new products and services such as organizational health and wellness services, including specialized consulting, training, and/or coaching services, to meet customer needs;
• Participate in new business development, through lead generation, networking and sales activities
• Writing service and pricing proposals and contributing to detailed responses to RFPs and RFIs;
• Preparing marketing and promotional collateral; and Networking and prospecting at industry events.

What We're Looking For:

Education, Training, Experience:

• Minimum 3-5 years client relationship management, business development, and/or consulting experience, preferably in EAP, mental health, human resources, training & development, or healthcare industries. Other combinations of training/experience considered.
• Additional training or experience in workplace mental health and wellness, psychological health & safety, or Psychological First Aid is an asset
• Advanced PC & MS Office Skills, ability to work with database & CRM systems.

Knowledge, Skills, Abilities

• Exceptional relationship-building, communication, presentation, and analytic skills.
• Self-motivated, well-organized.
• Ability to work both independently and as part of a team.
• Strong business development, relationship sales, and influencing skills.
• Entrepreneurial, high energy; and
• Values-based approach to business and client service

Additional Requirements

• Degree in Social Sciences/Psychology, HR, Training & Development, or related field
• Additional training or experience in workplace mental health and wellness, psychological health & safety, and/or critical incident stress management/trauma response, is considered a significant asset.
• Driver's license required.
• Successful completion of criminal record check

What we offer:

Benefits of working with us:

• Flexible scheduling
• Starting at 12 days' vacation for full time staff
• Five (5) paid Personal Days a year
• Ten (10) paid Sick Days a year
• Two (2) Wellness Hours per week
• Possibility of hybrid work
• A work culture that values transparency, teamwork, learning, fairness and integrity

Health and Wellness benefits:

• Generous group health/dental benefits after 3 months
• Employee Assistance Plan

RRSP Contribution after 3 months

Work Hours: Typical workweek 35 hrs. (Monday-Friday 9am-5pm). Evenings and Weekends will be required.

Salary: Salary Range $58,344-$76,500

Location: This role can be done in a hybrid model with some in-person and some remote work.

Our office is located at 1770 Langlois Ave. In addition, some occasional travel will be required.

Family Services Windsor-Essex is an equal opportunity employer, strongly committed to fostering diversity, inclusion, and justice within our community and team. We accept applications from people who reflect the diversity of our community, including members of racialized communities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.

Does this sound like you?

Please forward your cover letter and resume to Ashley Moore - [email protected]

We thank all candidates in advance for their interest, however, only those selected for an interview will be contacted.
Family Services Windsor-Essex is committed to providing a barrier-free interview process and work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Family Services Windsor-Essex will make accommodations available to applicants with disabilities upon request during the recruitment process; if you are contacted regarding a job opportunity, please let us know if you require accommodation.