Reservations Manager

Job Type: Full time
Location: Vancouver/Hybrid

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder's incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you're passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:

As a Reservations Manager, you will oversee and manage the reservations team to ensure exceptional service and achieve sales targets. You will be responsible for motivating and coaching staff, ensuring adherence to company policies, and driving sales results. Your role involves maintaining high standards of performance, handling conflicts, and ensuring excellent customer service.

Key Responsibilities:

1. Lead and inspire the team to achieve and surpass sales targets, while embracing diverse perspectives and innovative approaches.
2. Supervise and support the reservations team, encouraging a collaborative and inclusive environment where all voices are valued and innovation is nurtured.
3. Oversee the timely and accurate completion of KPIs, including monthly, year-end, and quarterly reports, promoting transparency and accountability.
4. Uphold system policies and procedures, striving for 100% compliance while fostering a culture of continuous improvement and adherence to best practices.
5. Achieve sales targets for your destination, including gross and margin.
6. Coach and develop team members to enhance their performance and productivity, promoting a supportive and inclusive environment that encourages personal and professional growth.
7. Manage and resolve conflicts with empathy and effective leadership, creating a positive and respectful work environment that values diverse perspectives.

Required Skills and Qualifications:

• Proven experience in motivating, coaching, and supervising employees.
• Excellent customer service skills and a positive attitude.
• Strong skills in conflict resolution and leadership.
• In-depth understanding of sales targets and reports.
• Proficiency in Microsoft Office, Amadeus, and Salesforce.
• Ability to manage multiple tasks under conflicting deadlines.
• Strong interpersonal, communication, and time management skills.
• Exceptional attention to detail, with the ability to work effectively both in a team and individually.
• Must be available to work in the office 3 times a week from 10 AM to 6 PM PST or 1 PM to 9 PM EST.

The Goway Advantage:

At Goway Travel, we're more than just a company—we're a close-knit family that values inclusivity, diversity, and innovation. Here, we don't just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you're well-supported.

You'll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today!

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.*

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.