Job Brief:

The Operations Manager will oversee and direct all operations of the company pertaining to their local branch, including day-to-day operations as well as setting long-term goals and following through on those objectives.

Duties & Responsibilities:

• Provides oversight of the electrical, instrumentation, service, and operations.
• Acts as a customer contact at branch level for client inquires, fields correspondence by responding in a timely and appropriate manner.
• Manages key business relationships and development of new business in the region through regular sales calls/visits, attends industry events, and maintains positive community relations.
• Participates in ongoing scheduled weekly meetings with other branches regarding operations, strategy, and monthly financial reviews.
• Leads branch level safety culture (ensures employee/subcontractor compliance with safety legislation including certification standards, participates in health and safety meetings/events, promotes a safety focused culture) as per corporate EH&S policy and procedures.
• Leads round table branch level team discussions to proactively enhance employee relations and promotes team building.
• Reviews and signs off on quality assurance and quality control (QAQC) packages.
• Manages attendance of employees; coordinates employee vacation, other leave requests, on-call scheduling, return to work arrangements, etc.
• Provides guidance on project management; schedules technicians; participates in kickoff meetings; ensures requirements for materials, labor, and timelines for upcoming/ongoing projects are met efficiently; performs site inspections/visits to ensure service quality, etc.
• Coordinates and communicates internal manpower sharing with administration and other branches as required.
• Monitors Work in Progress (WIP) orders that are awaiting approval, attends scheduled WIP reporting meetings, provides support on resolving issues.
• Assists purchasing and warehouse teams with special order materials for jobs and provide oversight for inventory management.
• Provides field coverage as needed.
• Approves invoices to authorize payment in the ERP (IFS) system.
• Assists in office, site, fleet, and equipment inspections (eCompliance), as directed by corporate EH&S.
• Inputs and sets up new jobs and projects in the ERP (IFS) system.
• Acts as a liaison with the VP of Operations, USA, to problem solve, create training solutions, and gain budgetary approvals.
• Manages and leads branch operations and staff as well as oversees daily operation workflows.
• Participates/complies with company safety programs & company policies.
• Other duties as required.

Required Skills/Qualifications:

• 5+ years management experience.
• 5+ years of field experience preferred. Oil and gas and industry experience is an asset.
• Certified journeyman with inter-provincial certification, optional.
• Experience managing a P&L and managing a branch environment.
• Experience managing and scheduling client programs.
• Knowledge of construction, maintenance, troubleshooting, and diagnostics.
• Strong leadership and supervisory skills with the ability to manage, delegate, motivate, and inspire a team of 25+ technicians.
• Excellent organizational communication skills with attention to detail.
• Ability to lead by example.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Proactive and self-motivated approach to working; ability to seek out solutions that overcome operating and other constraints.
• Strong analytical and problem-solving skills.
• Proficient with MS Office, ERP (IFS) systems, or related software.