DATE: November 4, 2024
LOCATION: Toronto, ON – PATH Home Bathurst
COMPENSATION:$63,042 - $74,308 annually prorated
CONTRACT DURATION: 1-year contract for Maternity Cover

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Coordinator.
Job Summary
The Coordinator of Services is responsible for providing a range of services in support of older adults living within the transitional housing. This position will act as the main linkage between the client(s) and the hospitals and will serve as the staff member who provides leadership, coordination and supervision for the delivery of services for the seniors and the Program staff team. A key component of the position will be the building of a support network of community resources, especially supportive housing providers, which will empower the individual and increase their independence, dignity and self-respect in a secure community environment thus allowing them to move on to live in the community with appropriate supports. This position will include both individual and group work.
The Coordinator of Services – will act as the main linkage between the client(s), hospitals, and community partner teams, which includes serving as the main liaison with the psychiatrist, nurse, occupational therapist, client family members and other professional disciplines in the assessment, intake and discharge of clients. This position collaborates with the Program Manager and is involved in the development, monitoring of the overall program and development and special projects. On-call responsibilities will also be required
What You Will Do

1. DIRECT SERVICES
   • Being involved in assessing the individuals referred to the program, determining their daily living requirements, including personal care and nursing needs while living at the program;
   • Developing a plan of support and recovery which includes identifying the priorities, goals and required supports for their transition from the program to stable housing in the community, in conjunction with other professionals and staff;
   • Re-evaluating the level of support provided and interviewing residents as to their suitability for independent residential units and sites;
   • Participating on case conferences and providing case management services to those who require these services;
   • Liaising and acting as the main linkage with other service providers as needed;
   • Establishing and maintaining a housing referral network specifically geared to meet the needs of clients;
   • Providing direction and support to staff related to direct service delivery.
   • Developing and implementing operating procedures for the program and ensuring compliance with established standards;
   • Maintaining a general awareness of the daily activities in the program, identifying staffing issues;
   • Promoting the personal empowerment of each client by building a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment and directly assisting with their daily living activities, as required
   • Providing 24 hour crisis management on a rotational basis through a pager or similar system;
   • Mediating issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues with residents to ensure resolution.
   • Establishing and maintaining a support network of social, family, medical and psychiatric community links and resources; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services

1. RECORDS AND DATA COLLECTION
   • Maintaining accurate records and files on the provision of service to residents/clients;
   • Ensuring the timely collection of all required data (CIS) and that these reports are distributed to LOFT by the required dates;
   • Assisting with and ensuring assessments (e.g. RAI CHA) are up to date and completed

1. LEADERSHIP AND STAFF OVERSIGHT
   • Recommend and liaise with the Program Manager in the selection of all staff on the basis of job description and salary scales by LOFT Community Services guidelines
   • Develop cooperative action, build staff relationships and act as a liaison between staff and residents
   • Scheduling staff, completion of payroll and attendance(as designated), assigning duties
   • Assisting in the selection, orientation, training and performance management of staff
   • Ensure that LOFT Community Services policies and procedures are understood and reviewed annually by staff and are carried out by them, in collaboration with the Program Manager
   • Develop and coordinate training and professional development programs/activities
   • Collaboratively with the Manager, support the overall supervision of Program staff, including job performance appraisals as specified by LOFT Community Services policy.
   • Coordinate and attend regular staff meetings and supervisory meetings as required

1. PLANNING AND MONITORING
   • Participating in the annual program planning process which includes preparing the service plan, operating plan, client satisfaction feedback process, and other research activities;
   • Identifying gaps in service and recommending solutions;
   • Participating in meetings, planning and evaluation initiatives, committees, events and activities;
   • Compiling program evaluation reports and statistical information, inputting as required;
   • Provide other duties, as assigned by Manager.

What You Bring
Must Haves

• BSW, SSW, Registered Practical Nurse registered and in good standing with the College of Nurses of Ontario; an asset.
• Minimum of 3 years Full-time work experience working directly with older adults and seniors with significant mental health, cognitive and addiction challenges;
• Demonstrated team leadership ability; management training an asset;
• An understanding of the Psychosocial Rehabilitation principles, and the ability to operationalize them;
• Counselling and responding skills, with well-developed problem solving abilities;
• Good oral and written communication skills;
• An understanding of the therapeutic relationship, and an ability to come to an agreement with clients on goals/priorities;
• Knowledge of community resources and supports specifically for older adults and seniors with mental illness and addiction challenges;
• Ability to work effectively within a team environment and to interact with other mental health professionals from hospital settings and the wider community;
• Excellent computer skills and familiar with client data collection (CIS/CDS)

Nice-to-Haves

• Knowledge of other languages is an asset
• An understanding of cultural competency and framework
• Driver's license and access to a vehicle is an asset

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
Note: A satisfactory vulnerable sector check (VSC) is also required.
CLOSING DATE: November 18, 2024

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.

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