Primary responsibilities will include:

• Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.

• Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.

• Diagnose and troubleshoot defects in CNC Machine Tools.

• Perform mechanical and electrical repairs on CNC machines and test for proper performance.

• Investigate customer complaints and perform analysis to determine the cause of the problem.

• Act as a liaison with the customer and providing customer support so that products are used at an optimal level.

• Determine which replacement parts will be needed for service calls and ensure that they are available.

• Provide detailed and accurate service reports and documentation.

• Maintain all company-provided equipment, including tools and company service vehicle.

• Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.

• Must be available to travel as customer demands require and do so within company provided directions and guidelines.

• Adhere to workplace safety policies, regulations and requirements

• Assist other Field Engineers as directed.

Ideal candidate will have the following experience and education:

• Experience in technical field support - machine tools, automation, or electromechanical controls.

• Perform mechanical and electrical repairs on CNC machines and test for proper performance.

• Install, commission, and align CNC Machine Tools.

• CNC programming knowledge is a preferred asset.

• Must be customer oriented, conscientious and career minded as well as organized and possessing excellent people skills.

• Good communication skills, have a valid driver's license and be able to travel within Eastern Canada but predominantly in Southern Ontario.