You are a customer service Guru. You understand the power of a first impression. You are cheerful, attentive and patient. You thrive on being able to provide helpful solutions and can't rest until all of the details are 100% perfect.

You

• Appreciate the importance of strong relationships and know how to build them
• Are a calm, detailed, problem solver
• Enjoy working in a fast-paced environment
• Have excellent time management and organizational skills

You will

Provide oversight and leadership while completing the following:

• Homeowner support
  • Answer the HOC phone
  • Respond to HOC emails
  • Respond to all homeowner requests

• Orientations
  • Book all homeowner orientations
  • Follow up with Homeowner questions

• Possession
  • Prepare all closing documents
  • Prepare project collateral
  • Book Alberta project key pick ups

• Service Requests
  • Prepare and send year end service request letters
  • Create CRM service requests for older projects

• Administration
  • Order HOC stationary
  • Prepare monthly COP submission to warranty provider
  • Take minutes at weekly team meeting
  • Prepare monthly reporting of costs to HCD and HCM
  • Book service calls for Vancouver maintenance
  • Prepare monthly invoicing
  • Complete other duties, as assigned

You have

• 1 - 2 years' work experience in a Homeowner service role
• Knowledge of technical terminology related to Real Estate or Construction (preferred)
• Fluency in other languages (an asset)
• Previous experience with CRM (an asset)
• Great interpersonal skills
• Excellent written and verbal communication skills

We have

• Great, diverse, authentic people!
• Unlimited career growth opportunities
• Mentorship from the ‘best in the biz'
• A Corporate Giving Strategy supporting community development
• Annual salary reviews and performance bonuses
• 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program
• An Educational Assistance Program
• A ‘dress for your day' policy… and more!

Salary

• $50,000 to $60,000 per year estimated, based on experience

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved and coaching is continuous.

Founded in 1991, Anthem is a team of more than 800 people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 385 residential, commercial and retail projects across western North America. Anthem's growing residential portfolio includes over 41,700 homes that are in design, under construction or completed and sold or managed by Anthem, from master planned mixed-use residential and multifamily, to townhome, rental and single-family communities. Anthem owns, co-owns, manages or has previously owned over 11.5 million square feet of retail, industrial and office space. Anthem has developed more than 60 communities across 9,800 acres of land in Alberta, British Columbia, Ontario and California.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.