Customer Success Manager
Location: Sydney, NS
Term: Permanent, Full Time (40 hours per week), Days
Anticipated Start Date: ASAP
Type: In-Office Only

Are you passionate about creating outstanding customer experiences and building strong, long-term relationships? At 45Drives, we're looking for a Customer Success Manager who combines empathy, strategic thinking, and a proactive approach to ensure our customers feel welcomed, supported, and valued every step of the way.

Why Join 45Drives?

• Customer-Centered Impact: Be part of a team that's redefining customer success in the data storage industry.
• Innovative Culture: Work in an environment that values open communication, teamwork, and a commitment to helping customers succeed.
• Competitive Compensation: Comprehensive benefits package including medical, dental, and a pension plan.
• Cape Breton Lifestyle: Enjoy the perks of living and working in a friendly, beautiful community with quick commutes and plenty of nature to explore.

About 45Drives

We create big, strong, fast storage solutions that allow our customers to manage their storage needs and scale as they grow—all at a fraction of the cost of legacy enterprise storage or cloud. We are 'new enterprise,' providing enterprise-level solutions under an open-platform/open-source model. We work with some of the most innovative companies in the world and some of the most well-known YouTube influencers. Our marketing blends cutting-edge video and social techniques with state-of-the-art account-based marketing.

Learn more about us at www.45drives.com.

About the Opportunity

As the Customer Success Manager at 45Drives, you'll be the key advocate for our customers, ensuring they have an exceptional experience with our products and services. You'll guide them through their journey, from onboarding to ongoing support, building strong relationships based on trust and understanding. Your role will be to proactively engage with customers, address their needs, and work closely with internal teams to ensure each customer achieves their goals with us.

Key Responsibilities

• Ensure each customer's journey is positive, productive, and tailored to their needs.
• Provide a warm, guided onboarding experience to make first interactions easy and enjoyable, reflecting our commitment to their success.
• Build strong relationships by addressing customer needs, positioning solutions effectively, and focusing on high-potential customers for long-term growth.
• Proactively engage customers to resolve issues, advocate on their behalf, and share valuable feedback with product teams.
• Facilitate smooth handoffs to Account Managers and coordinate regional meetings for continuity and deeper relationship building.
• Drive renewals, reduce churn, and identify upsell opportunities by helping customers realize the full value of our products.
  

Who You Are

You're a people-oriented professional with a passion for relationship-building and a strong strategic mindset. You thrive in a fast-paced environment and understand the value of proactive communication, attention to detail, and a customer-centric approach.

Benefits

At 45Drives, we believe in rewarding hard work and dedication. Besides a total compensation package ranging between $41,375 and $81,236 (for 40 hours per week and dependent on your experience level), you'll also enjoy the following benefits:

Training and Growth: We are proud to offer leadership development and skills training opportunities to support your career progression.

️⚕️ Comprehensive Health Care Plan and Retirement Savings Plan: Medical, Dental, Life Insurance, Group Insurance, and an employer-matched Registered Retirement Savings Plan after six months of employment.

Wellness Initiatives & YMCA Gym Membership: Enjoy access to a cost-shared YMCA membership after three months and participate in wellness committee events like skiing, skating, wildlife park visits, and more!

Vacation: Start with two weeks of vacation, increasing to three weeks after three years and four weeks after five years.

Social Events: Participate in exciting social gatherings such as holiday parties, Company-wide visit to Hank's Family Farm, office trick-or-treating, Protojams, weekly team lunches and more!

Rewards & Recognition: Celebrate achievements with programs like Performer of the Month, periodic event ticket giveaways (Hockey Games, local university sporting events, etc.) and other company-wide recognition initiatives to show appreciation for your contributions.Countless Community Discounts: Take advantage of exclusive discounts at local shops and restaurants.

Immigration Support: Protocase proudly supports many employees with their immigration applications under the AIP.

Lifestyle of Cape Breton, Nova Scotia: Experience breathtaking hiking trails, stunning beaches, golf courses, skiing, live music, and a vibrant community—blending nature, innovation, and culture.

What do our team members have to say?
"45Drives gives me the freedom to develop genuine connections with customers and ensure they're set up for success every step of the way."

"It feels like my opinion actually matters when issues or ideas are brought up. My direct supervisor has always been there for help and guidance along the way."

"Other companies tell down the chain, whereas we have a listen upwards mentality. We don't have Managers and Directors, we have true Leaders who not only want the organization and customers to excel, but all of our employees too."

Take the next step in your career and join a company that values your expertise and commitment to customer success.