Job Description:
Vancouver Whitecaps FC is looking for a new team member to join our Ticketing Sales & Service department in the position of Account Executive, Fan Relations.
The Account Executive, Fan Relations is responsible for providing superior customer service and managing assigned accounts with the Whitecaps season ticket members.
Role Responsibilities:
- Develop and maintain relationships through excellent customer service
- Answer the customer service line/email and respond to ticket inquiries, general inquiries, and service accordingly
- Identify and facilitate new sales and upgrades to grow supporter base
- Manage season ticket holder requests and expectations
- Follow up with outstanding accounts and declined payments in a timely manner
- Assist in the renewal and relocation campaigns
- Help lead matchday staff on game days
- Assist with additional game day duties, as required
- Communicate and carry out service policies and procedures to Season Ticket Holders
- Maintain digital records of all clients and prospects via ticketing software
- Assist with additional game day duties, special events and promotions as required
Qualifications/Experience:
In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require a broad base of management knowledge with degrees of demonstrated experience as follows:
- Must be legally entitled to work in Canada
- 2-3 years of Customer Service experience; must love dealing with the public
- Diploma or degree preferred, but combination of education/experience will be considered
- Excellent command of the English language, with superior communication skills
- High degree of professionalism
- Strong time-management and organizational skills
- Self-motivated with a positive friendly attitude
- Project management or Loyalty Program experience is an asset
- Flexibility to work BC Place match days and other special events as needed on evenings, weekends, and some holidays
- Proficiency with Microsoft Office suite and virtual meeting platforms (MS Teams, Zoom)
The Club
Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada's soccer future.
In addition to its two professional men's teams, the Club is proud to be one of the first two founding teams for a new professional women's league in Canada, which will be launched in the year 2025. We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.
In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.
Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.
Vancouver Whitecaps FC provides a competitive compensation and benefits package.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
No recruiters or agencies, please.
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