Fintel Connect is making waves as the leading growth marketing solution built for the financial industry. Our mission is to support the banking and financial ecosystem with tools and insights that will allow them to better reach future customers and deliver the right products to the right audiences in a compliant and cost-effective way. Fintel proudly serves 80+ leading financial brands like Royal Bank of Canada, Tangerine, Ramp, and Neo Financial to name a few.

Who We're Looking For:

We are looking for an Account Manager to lead client management efforts for Fintel Check, Fintel Connect's AI-driven marketing compliance tool. This role focuses on building and maintaining strong client relationships, managing high-value accounts, and ensuring the successful delivery of services that meet client expectations and regulatory requirements. The Account Manager will serve as a key point of contact for escalations, oversee onboarding processes, and collaborate with internal teams to ensure seamless execution, client satisfaction, and optimal compliance outcomes. Additionally, this role ensures clients maximize Fintel Check's capabilities while maintaining adherence to industry standards.

What we offer:

• Competitive base salary
• A rapidly growing organization with opportunities for career advancement
• Comprehensive health and wellness benefits
• Demonstrated work/life balance
• 5 Paid personal days
• Paid volunteer hours
• Team events & activities
  

What You'll Get To Do:

• Act as the primary client advisor, helping clients optimize the value of Fintel Check.
• Ensure compliance with relevant regulations by guiding clients on using Fintel Check to meet industry standards and legal requirements.
• Manage escalations and resolve client issues promptly to maintain high levels of client satisfaction.
• Lead presentations and product demonstrations to showcase Fintel Check's value proposition to potential clients as needed.
• Collaborate with product teams to provide insights from client feedback and market research, driving continuous improvement and product innovation.
• Work closely with sales and marketing teams to refine sales strategies and ensure the successful execution of growth initiatives.
• Work with the Client Services Director and team to enhance internal processes, improving efficiency and ensuring high-quality service delivery, with a focus on regulatory adherence.
• Evolve into a leadership role overseeing an account coordinators team, providing mentorship, performance reviews, and fostering a high-performing culture focused on client success.
  
• Encourage leadership development within the team by fostering a culture of accountability and continuous learning.
• Foster a collaborative environment within the team, encouraging knowledge sharing and professional growth.
• Provide training and guidance on best practices for client engagement and service delivery.
• Support the product development process by providing feedback on new features, assisting with testing, and ensuring alignment with client needs.
• Collaborate with internal teams, including marketing and client services, to ensure client needs are met and projects are executed flawlessly.
• Develop strategic partnerships with key stakeholders to expand Fintel Check's market presence and increase revenue.
• Conduct regular client meetings to review performance metrics, gather feedback, and align future objectives.
• Lead the onboarding of new clients, ensuring smooth and efficient integration of Fintel Check into their operations.

What We're Looking For:

• Bachelor's degree in Business Administration, Marketing, or a related field
  
• Experience working in an agency environment, managing client relationships, and handling multiple projects and deadlines.
• Excellent communication, presentation, and negotiation skills with the ability to influence and build relationships with stakeholders at all levels.
• Strategic thinker with a customer-centric approach and a passion for driving product innovation and market expansion.
• Experience using CRM software (e.g., hubspot) and project management tools.
  
• Prior experience in launching and commercializing new products or solutions is an asset.
• Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams and remote stakeholders.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Strong understanding of affiliate/digital marketing, compliance, and financial technology (fintech) landscape.
• Experience with Google Ads and Google Analytics, with a strong understanding of campaign management, performance analysis, and optimization.
• Proven track record of success in account management, client management, business development and/or sales roles within the financial services or technology industry.

Why Join Fintel Connect?

• Career progression: We value personal and professional growth and offer various internal and external development training programs and opportunities for advancement.
• Health and wellbeing: We believe in work-life balance and offer comprehensive health and wellness benefits, sick/personal days, and three weeks annual paid vacation.
• Cultural environment: We foster a positive environment through team events, activities, and paid volunteer hours.

Fintel Connect is an equal opportunity employer. For more information about us, please visit our website: https://www.fintelconnect.com/about-us/