Our client is a mission-focused organization revolutionizing the healthcare space. They work with government programs and are committed to DEI and workplace culture.

• Lead and direct a team of 15+ employees
  
• Guide admin team to deliver top service
  
• Hire, train, and coach team
  
• Manage client onboarding, eligibility, and funding
  
• Oversee claims, disbursement, and reconciliation
  
• Support resource allocation for KPIs & SLAs
  
• Improve processes for team efficiency
  
• Address escalations with solutions
  
• Work with leaders on client relations
  
• Create strategies for client issue resolution
  
• Set metrics and evaluate team performance
  
• Oversee system upgrades and updates
  
• Track new tech to boost productivity
  

Requirements

• 5+ years managing admin teams
  
• Bachelor's Degree preferred
  
• Experience leading larger teams of 10+
  
• Experience in change management and analytics
  
• Strong communication, customer service, and problem-solving
  
• Skilled in Microsoft 365 suite
  
• CRM and contact center telephony experience a plus
  
• Healthcare, government, or insurance background a bonus
  

Benefits

• Working for an organization that is making people's lives better
  
• Ability to work from home with minimal in-office requirement
  
• Annual Bonus and Pension Plan
  
• Competitive Benefits Plan
  
• Employee Assistance Program
  
• Maternity Leave Top-Up
  
• Support for professional development