DescriptionThe ShareVision Administrator will be responsible for the administration, configuration, and maintenance of the ShareVision Application within Reena. As a ShareVision Administrator, you will collaborate with various teams to ensure the effective deployment, utilization, and support of ShareVision data & information systems to meet organizational requirements. You will ensure the uptime, performance, resources, and security of the ShareVision Application to meet the organization's needs.
Please note all interested candidate will need to comply to the mandatory Vaccination Policy thereafter (i.e. boosters, as applicable); Reena will comply with the Ontario Human Rights Code (OHRC) and accommodate staff, that for bona fide human rights protected reasons are unable to be vaccinated, based on providing supporting documentation that substantiates this requirement.
Key Responsibilities1) ShareVision Administrator Responsibilities

• Inputs electronic data and information
• Responsible for the general oversight of Sharevision database integrity.
• Work in conjunction with the Program Team on any new ideas, enhancements, and or issues and follow the recommended course of action.
• Generate and prepare statistical reports for various users on supported individuals based on organizational needs as requested.
• Manage the ShareVision Helpdesk: Provide technical support to staff regarding data input, troubleshoot and investigate questions and concerns, and guide users through steps to resolve issues.
• Create and manage staff security settings and access to the information system – create new user accounts, change access levels, and remove user access.
• Test system upgrades to ensure pages, workflows, and reports run correctly.
• Host training sessions for staff and one-on-one training as requested.
• Promote and monitor the integrity and security of data/information for the Supported Individuals.
• Audit ShareVision files/date regularly – minimum once a year.
• Administrative support to management as directed
• Able to envision new forms, features, and ways the system can be configured further as Reena's needs evolve and grow.
• Be the ShareVision subject matter expert—Learn about features and recommend how they can enhance user experience and/or business processes. This includes keeping up to date on information and resources provided by the vendor (e.g., knowledge base, release notes, monthly newsletter, and monthly webinars).
• Provide end-user support, including troubleshooting and working with the vendor as our primary point of contact.
• Creating and/or editing forms, portals, and pages to support Reena's business requirements
• Regularly meets with different Reena departments to understand business requirements.
• Work with the vendor to identify options and/or solutions to meet Reena's business requirements.
• When required, acts as a backup to other IT support staff, providing essential Helpdesk support services assigned to him through the IT Helpdesk system, email, call, and in person.
• Takes action to improve abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
• Manages multiple tasks and responsibilities for different teams and programs

Skills, Knowledge and ExpertiseFormal Education and Experience

• 1-2 year/s College Certificate or Diploma in Information Technology or related field.
• 1-2 years experience in an IT application support or IT-related role. Knowledge of the non-profit and development sector is an asset.
• Knowledge of Windows-based servers, Androids, iPhones, tablets, network and Firewall applications, an asset
• Technologically savvy – intermediate-level Microsoft O365 environment, Office Suite, Active Directory, Microsoft Exchange and ability to learn new programs and databases.
• Previous experience working with, supporting and/or implementing SaaS (software as a service) applications, an asset
• System and/or business process analysis
• Experience with reporting/report design

Interpersonal Skills, Problem solving Skills and Decision Making and Initiative

• Excellent communication skills (verbal and written) and organizational skills
• Demonstrates innovative thinking by exploring "outside the box" solutions.
• Effectively evaluates multiple alternatives, selects the best option, and takes decisive action.
• Plans ahead, manages resources efficiently, and prioritizes multiple assignments to meet tight deadlines

Collaboration and Customer Services

• Reinforces sharing of expertise between team members and among teams to achieve superior services/results.
• Helpful and encouraging others to learn new and different parts of their jobs by sharing knowledge, experience, and information.
• Exceptional Customer Service skills.