Position Overview

Takes the lead in the internal Quality Improvement program and is very familiar with all Residents First Initiatives. Co-chairs the Quality Team Meetings and coordinates the Quality and Risk Management Program and Resident Quality Inspection process (RQI) by fostering a culture of continuous quality improvement with a focus and emphasis on safety.

Essential Duties

• Responsible for coordinating the Quality Program and the Resident Quality Inspection (RQI) process. Quality Team Leader.
• In collaboration with the Leadership Team, develops and submits the Annual HQO Quality Improvement plan and Progress report for the Home
• Leads the internal Quality Team Meetings
• Trains new staff on the RQI process and the Resident/Family and Employee Surveys interview questions and surveys.
• Utilizes the Health Quality Ontario website for resources to advance quality improvement activities.
• Participates in and implements learning which develops one's own emotional self awareness and a person centred approach towards others.
• Demonstrates understanding of performance measurement, SMART goals and program evaluation skills
• Provides coaching, mentoring, and facilitating teams on use of lean models for quality improvement projects and has knowledge on use of various QI tools such as fishbone diagram, PDSA, flow charts etc.
• Ensures that all quality management and risk management related activities are reviewed, discussed and follow up actions identified as necessary
• Monitors quality indicators on the public website of CIHI and Your Health System
• Monitors indicators on the public website of HQO and Your Health System
• Facilitates quality meetings and has ability to present and communicates data analysis, trends, and Quality Improvement activities to interdisciplinary team members, stakeholder and Residents' and Family Council.
• Required to understand the nature and meaning of quality indicators used by the Home and to understand which indicators are publicly reported.
• Participates in the homes quality committees and assist in the completion of the quality projects and evaluate the effectiveness of all quality programs.
• Any and all other tasks as assigned

Qualifications

• Registered health professional licensed under the Health Disciplines Act registered with a regulatory authority in a Canadian jurisdiction, other than Ontario, and holds in that jurisdiction the equivalent of a certificate of registration authorizing independent practice in Ontario as of right exemption Bill 60
• Comprehensive knowledge of health care practices, trends, and issues in long term care and impacts on other health care sectors/community at large
• Proven management experience in LTC
• Excellent written and oral communication skills
• Excellent knowledge of Quality/Risk Management philosophies and programs
• Master trained in Resident/Family and Employee Surveys/ Resident Quality Inspection process
• Good understanding about the RAI-MDS 2.0 process and CIHI's indicators
• Working knowledge of relevant computer applications and applicable legislation
• Positive working attitude
• Strong interpersonal and team building skills
• Ability to identify training needs of the team and individuals
• Must have a clear vulnerable sector screen, no older than 6 months, TB test results less than 6 months old, must be able to provide three supervisory reference
• COVID-19 vaccination is a condition of employment

Work Environment

We are committed to maintaining a safe and healthy work environment, in accordance with industry standards and in compliance with legislative requirements, which includes taking steps to prevent/minimize occupational injury and illness.

We are also committed to meeting the accessibility standards set out in the Accessibility for Ontarians with Disabilities Act, 2005, including making accessibility an integral part of recruiting, hiring and supporting employees with disabilities.

Physical Demands

A physical demands analysis is required by an employer to determine whether an employee has the medical ability, critical strength, and mobility to safely work in a specific job. It provides the information to compare the abilities of an employee with what is required to safely perform the tasks of the position. Please refer to the Health and Safety Manual for position specific physical demands analysis.