Our Client is& a fast growing cloud company focusing on managing and operating business critical systems such as Enterprise Resource Planning (ERP) requiring a high availability, secure, predictable environments. The company environment fosters learning new technologies and provides opportunities for growth across systems, cloud, cyber-security, networking. We are looking for motivated individuals with strong customer focus to join our team and make a difference every day.Position summary

• Provide support to end-users, escalate more complex issues when appropriate
• Follow standard helpdesk procedure, including using our ticketing system
• Route unresolved issues to appropriate team members for further investigation and resolution
• Respond to assigned help desk tickets, support and troubleshoot technical requests
• Day to day project support on multiple initiatives
• Install and maintain computer equipment and peripheral hardware and software.
• Prepare and install all equipment and software for new and existing users
• Meet SLAs like response and resolution times by partnering within L2, and Expert teams
• Extensively research and document customer technical issues
• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
• Partner with Technical Support team members on various strategic projects when needed
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
• & Run monitoring reports for usage, performance, and/or availability.
• & Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

Requirements

• Practical knowledge of workstation management and troubleshooting
• Experience with Windows operating systems including installation, recovery, and update
• Practical approach to application, network, and server troubleshootin
• O365 Migration hands-on experienc
• Excellent communication skills
• Above all, PERSONALITY and CUSTOMER SERVICE are key. This person needs to have the ability to fit in on our team, change pace rapidly, and respond to changing priorities.
• Logical thinker
• Good analytical and problem-solving skills
• Excellent interpersonal skills with the ability to work as a team member
• Ability to interact with users in a clear and courteous manner
• Ability to prioritize tasks at hand