This role is located IN PERSON in Dartmouth, NS. The company is offering relocation to the right candidate.Pay Range: $28-$35 CAD/hourCanadian Citizens ONLYThere are TWO of these positions available.Company Core Values:

• Expertise
• Creativity
• Thoughtful
• Trustworthy
• Efficiency

Position Overview:The Lead Technician ensures outstanding customer service through expert installation and maintenance of various door systems. Reporting directly to their supervisor and dispatch, this role emphasizes high-quality workmanship, adherence to safety standards, and strong leadership in supporting the technician team.Primary Responsibilities:Technical Expertise:

• Installation, Service, and Repair: Demonstrate proficiency with sectional overhead doors, rolling steel doors, fire-rated doors, high-speed doors, rubber doors, electric operators and controls, loading dock levelers, bumpers, seals, and automatic vehicle restraints.
• Equipment Transportation: Transport doors and equipment safely to and from job sites.
• Site Clean-Up: Maintain a clean work environment, including waste disposal and cleaning door surfaces post-installation or repair.
• Inventory Management: Replenish truck stock of fasteners and parts daily, apply company service stickers on completed jobs, and return shop tools to proper storage.

Operational Duties:

• Dispatch: After completing each dispatched assignment, contact dispatch for further instructions. Report to dispatch upon returning to the shop to confirm completion and receive any additional directives.
• On-Call: Participate in on-call schedule rotations.
• Shipment Assistance: Receive and or aid with receiving deliveries as needed.

Customer Service:

• Issue Resolution: Engage with customers to understand complaints, identify solutions, and suggest improvements.
• Warranty Support: Escalate warranty or no-charge issues to dispatch for authorization and notation.

Leadership & Team Support:

• Lead by Example: Uphold professional standards in attendance, punctuality, and work ethic, especially in the absence of your supervisor.
• Collaboration: Work closely with your supervisor to plan and execute installations efficiently.
• Training: Support trainee development by sharing expertise, conducting assessments, and participating in new technician selection as requested.

Vehicle and Equipment Maintenance:

• Safety Compliance: Collaborate with your supervisor to maintain vehicles and equipment in safe, functional condition while managing costs effectively.

Safety Program:

• Safety Training: Complete all required in-house & on site safety courses and contribute to the company's Annual Safety Evaluation Program.
• Checklists: Perform scheduled reviews, including Vehicle, Tool, and Annual Safety Checklists.

Professional Appearance:

• Vehicle Cleanliness: Keep the work vehicle organized and clean daily.
• Dress Code: Project a professional image by wearing KBI-provided apparel, maintained in clean and presentable condition.

Reporting & Documentation:

• Time Management: Complete time cards daily.
• Work Orders: Document all service and installation activities, ensuring accurate notes, measurements, and photos for office records.
• Stock Tracking: Promptly report any low stock in warehouse or service trucks by submitting a memo to the office.

Training and Development:

• Continued Learning: Stay informed on product updates, attend on-site training, seminars, and participate in training sessions.
• Knowledge Sharing: Mentor and support team members with training in installation/service functions. Commercial Accounts:
• Client Relations: Build and maintain relationships with commercial clients and site supervisors to expand maintenance contract opportunities.

Additional Responsibilities:Perform other duties as assigned to support current and future compan