Business System Analyst to join our Zoho consulting team
Full-time position
Remote/Hybrid position
Our office is in Vaughan (Rutherford/Keele)
Applicants must be legally eligible to work in Canada
The role:
Project delivery (80% of time)

• Understand and analyze customer's business model and processes
  
• Gather customer's requirements
  
• Develop project scope, plan, and tasks backlog
  
• Zoho solution design with the support of the team
  
• Configure and customize Zoho system. Hands-on work
  
• Manage project tasks and timelines
  
• Lead developers
  
• Create documentation
  
• Test delivered solutions
  
• Develop training materials and conduct customer training sessions
  
• Occasionally travel to customers
  

Internal initiatives (20% of time)

• Support marketing team with professional materials generation including video recordings, articles and more
  
• Support sales team with pre-sale activities including system demo, meetings
  
• Contribute to internal knowledgebase generation and knowledge sharing
  
• Travel to conferences and events
  

Probation period 3 months
Requirements

• Minimum 1 year of experience in business analysis - must
  
• Experience in business software implementation and configuration - must
  
• Proven experience of working with customers and conducting meetings and workshops - must
  
• Excellent communication and verbal skills in English - must
  
• Proven experience in business processes mapping and design
  
• Good understanding of data modeling including ERD and other design tools
  
• Strong technical skills and familiarity with software configuration tools and software development methodology
  
• Familiarity with software design and integration patterns
  
• Good knowledge of project management methodologies and tools
  

Additional requirements:

• Ability and willingness to work in a small and a very dynamic and flexible team
  
• Strong self-education capabilities
  
• Ability to run multiple projects and activities simultaneously
  
• Proactive approach and "can do" attitude
  
• Solid personal time management and prioritization skills
  
• Ability to work in a multi cultural environment and strong collaboration skills