Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

We're looking for an experienced Senior Proposal Manager to help our Business Development team win new business. The Senior Proposal Manager owns and manages all aspects of the RFP/RFI process—including requirements review, strategy, scheduling, information gathering, writing, editing, and process improvement.

This is a great opportunity for an excellent writer, strategic thinker, and project manager with initiative, creativity, and good judgement.
Your job:

• Lead and manage responses to RFPs, RFIs, and other requests for information.
• Analyze customer requirements and work with sales to develop a strategy and win themes for each proposal.
• Produce compliant, persuasive, and accurate proposals to win large and strategic accounts.
• Write, edit, and proof technical and persuasive proposal content.
• Work with subject matter experts and executives to research, write, and fact-check content.
• Write and manage content for a proposal knowledge base.
• Champion proposal best practices.
• Review proposal processes and tools and implement improvements based on industry best practices.
• Help triage and track customer requests and support cases assigned to the Customer Trust team.
• Assist with additional marketing and sales support activities as required.
• Work some evenings and weekends if required to meet deadlines.

About you:

• Bachelor's degree with a major in English, Journalism, Communications, or other related discipline.
• At least 8 years of proposal development experience, including at least 4 years of experience as a proposal manager.
• Work experience at a cloud tech company, SaaS preferred.
• Knowledge of proposal best practices, APMP certification preferred.
• Independent worker who can manage multiple projects without supervision.
• Exceptional writing, editing, and proofreading skills.
• Comfortable with both technical and persuasive writing.
• Excellent verbal and written communication skills.
• Ability to translate complex technical topics into polished and concise writing appropriate to the intended audience.
• Ability to work with and influence all levels of staff—including executives and technical experts—without direct authority.
• Comfortable in a fast-paced environment with tight deadlines and competing priorities.
• Ability to independently research and understand unfamiliar technical concepts.
• Willingness to work irregular hours to meet deadlines.
• Close attention to detail, quality, and accuracy.
• Strong judgement and ability to analyze and handle complex situations.
• Even tempered and calm under pressure.
• Ability to develop and maintain a broad knowledge of Global Relay technology, services, operations, and business strategy.
• Flexibility to take on new assignments and responsibilities as needed.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.