Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 13+ years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America. With a strong online presence and a commitment to timeless design, we strive to create inspiring spaces for our customers. Our growth has led us to occupy five showrooms across North America, and now expanding into Miami and New York. We continue to expand our showroom spaces to provide exceptional customer experiences.

Position Available: Retail Sales Operations Manager

Location: Vancouver, BC

Role Overview:

Rove Concepts is seeking a dedicated and skilled Retail Sales Operations Manager to lead and optimize sales operations within our showroom. The ideal candidate will bring strong retail experience, particularly in luxury goods or high-end furniture, and excel at driving both operational efficiency and exceptional customer experiences. This role will report to the Director of Retail Operations and focus on supporting showroom managers in meeting and exceeding sales goals, implementing streamlined processes, and fostering a culture of high performance and outstanding service.

What You'll Do:

• Mentor and support to ensure showroom sales targets are met, consistently optimizing strategies to achieve operational and revenue goals.
• Assist in developing and implementing strategies that enhance showroom performance, streamline operations, and foster continuous improvement.
• Track, analyze, and report on sales data and KPIs, providing insights to identify areas of opportunity and recommending actionable improvements.
• Partner with the Director of Retail Operations and other senior leaders to align sales and operational initiatives with overall company goals and growth strategies.
• Contribute to managing financial aspects of showroom operations, including budgeting, forecasting, and expense management to maximize profitability.
• Promote a clienteling mindset, working with showroom managers to build strong client relationships and drive repeat business.
• Collaborate on initiatives that improve the efficiency and consistency of showroom operations, from sales processes to visual merchandising and inventory management.
• Conduct regular reviews of showroom managers' performance, set clear objectives, and provide feedback for growth.
• Support and spearhead initiatives that drive foot traffic, encourage in-store purchases, and continually enhance the customer experience.
• Aid in recruiting, training, and developing showroom staff, ensuring every location is equipped with the right talent to support business goals.

What You'll Need:

• Minimum of 5 years in retail or showroom management, preferably in luxury goods or high-end furniture.
• Proven track record of driving business growth, achieving or exceeding sales targets, and managing annual sales of $25M+.
• Solid understanding of retail operations, financial management, and logistics.
• Strong ability to inspire and motivate teams, with excellent communication skills and a collaborative mindset.
• Demonstrated experience in developing operational strategies that improve efficiency and enhance the client experience.
• Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• Willingness to travel frequently to showroom locations to provide on-site support and leadership.

What We Offer:

• Opportunities for personal and professional growth within a rapidly expanding organization.
• Competitive salary and benefits package, including extended health care, dental care, vision care, and vacation time.
• Monthly snack budget for all of our showrooms.
• Collaborative work environment with seasoned entrepreneurs and driven talent.
• Inclusive workplace culture committed to diversity and equity.
• A dynamic and fast-paced atmosphere where innovation and creativity thrive.
• Opportunities to work within a highly motivated, young team who truly strive to make a difference.

Only selected applications that meet the requirements of the role will be contacted.

Rove Concepts welcomes applications from all qualified individuals. We're committed to employment equity and diversity in the workplace, and welcome applications from all individuals, including but not limited to members of visible minorities, persons of any gender identity or expressions, or any sexual orientation, Aboriginal persons, and persons with disabilities. If you want to be a part of our community then we're excited to hear from you!