Are you an experienced professional in the glazing industry, passionate about leadership and delivering exceptional customer service? Primeline Windows and Doors is looking for a Glazing Service Manager to lead our service team, ensure operational excellence, and maintain high customer satisfaction. If you're a strong leader with a focus on safety, quality, and service, we want you to join our team!

Position: Glazing Service Manager

About Us:

At Primeline Windows and Doors, we pride ourselves on providing high-quality glazing solutions to meet the needs of our customers. Our commitment to superior craftsmanship and customer satisfaction has made us a trusted name in the industry. We have been in business for 38 years and recently joined Triumph Group of Companies, who is in business for 36 years! We are expanding, and as we continue to grow, we're looking for a talented leader to help manage our service operations and ensure the continued success of our projects.

Key Responsibilities:

1. Safety Policy and Procedures:

• Ensure all service personnel adhere to Primeline's safety policies and procedures daily.
• Guarantee the availability and proper use of all required safety equipment on job sites.
• Conduct regular safety meetings and inspections to maintain a safe work environment.

2. Supervision and Team Leadership:

• Provide direct supervision to service technicians, ensuring efficient, high-quality service delivery.
• Train, mentor, and develop the service team to enhance technical skills and customer service performance.
• Oversee team performance, conduct reviews, and foster a positive and productive work environment.

3. Customer Satisfaction and Service Delivery:

• Serve as the primary point of contact for customers, ensuring their needs and expectations are met or exceeded.
• Manage all service requests from initial contact through completion, ensuring timely and professional responses.
• Maintain our customer-first philosophy by monitoring response times, quality of work, and overall satisfaction.
• Resolve customer issues or complaints promptly and professionally.

4. Work Order Management:

• Ensure the timely and professional completion of all service work orders with the highest level of quality.
• Complete and submit all required service documentation for each work order accurately and promptly.
• Ensure consistent quality control across all service jobs.

5. Sales Support:

• Work closely with the sales team to support service-related sales growth in the branch.
• Provide accurate and timely quotations for service work as needed, ensuring customer value.
• Help identify potential new business opportunities through excellent service delivery.

Qualifications & Experience:

• Minimum of 3 years of experience in the glazing industry, with a deep understanding of glazing products and services.
• Basic computer knowledge, including experience with work order management systems, spreadsheets, and email communication.
• Valid driver's license is required to visit job sites and customers as needed.
• Proven experience in a supervisory or managerial role, with a focus on safety, customer satisfaction, and team development.
• Strong problem-solving skills, attention to detail, and the ability to work under pressure.