DescriptionThe Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client's expectations. This position is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location. The Field Supervisor works closely with fellow team members, Operations Manager, and/or peer Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to local laws.
Key Responsibilities

• Ability to work under pressure.
• Provide positive customer service experiences for all Impark customers and clients
• Ensure location is operated and maintained to Impark's company standards
• Assist customers with parking options
• Process refunds
• Provide information to customers on long term parking options
• Process cash transactions and deposits
• Daily site inspections and equipment checks
• Correspondence and communication with all company departments as needed.
• Reporting and requesting of equipment servicing/repairs via Onecall.
• Work outdoors, exposed to all weather conditions.
• Manage site staff
• Other duties as assigned by manager
• Wear assigned uniform
• Ability to work independently and in a team environment
• Must be mobile and able to cover the entire site
• Must be able to work outdoors through inclement conditions

Staff Supervision

• Coordination of staffing for attended site based on regular manpower requirements and site activity.
• Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
• Monitoring of personnel to ensure compliance with company uniform and service standards.
• Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

Lot Maintenance/Set-Up

• Regular review of the lot's physical condition including signage, surface, lighting, automated equipment, etc.
• Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager
• Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.

Skills, Knowledge and Expertise

• Bilingual considered an asset (French/English).
• Ability to work under pressure.
• Scheduling experience required.
• Excellent verbal and written communication skills.
• Customer service oriented with a knack for enhancing the customer experience.
• Pleasant and energetic personality.
• Excellent working knowledge of Microsoft Office and Citrix based applications.
• Hands on working knowledge of parking equipment and related software.
• Ability to multi-task.
• Able to work and thrive in a fast paced environment.
• Ability to prioritize tasks in an ever changing environment.

Benefits(Full-Time Employee Only)
Medical/Vision
Dental
Life Insurance
AD&D
STD
LTD - offered based on employee groupRRSP - offered based on employee groupEAP - offered based on employee groupVacation