Title: Manager, Deafblind Community Services

Location: Great Toronto Area, Ontario

Position Status: Full time, Permanent

Reports to: Regional Manager, Deafblind Community Services

Closing date: Oct 11th, 2024

Life is a journey full of challenges, dreams, adventure, and fun. At CNIB Deafblind Community Services (DBCS), we believe life for people who are Deafblind should be no different.

DBCS continues to be one of Canada's leading providers of specialized support and emergency services for people who are Deafblind. Our services enable people who are Deafblind to maximize their independence and engagement with the world around them.

We're looking to develop our team with passionate individuals who are interested in making a difference in the lives of others. If that sounds like you, talk to us today about this rewarding career opportunity.

I. Scope and Summary of Primary Responsibilities

Under the direction of the Regional Manager, covering a broad range of duties, emphasis is to support clients and the intervenor team by planning and coordinating services, as well as supervising and coaching the staff in Deafblind Community Services (DBCS).

II. Essential Functions

This position entails, but is not limited to the following general responsibilities:

· Promotes use of established business rules, service standards and practices, ensures policy and procedures are followed in a timely fashion.

· Performs administrative duties including but not limited to documentation of service hours, report writing, etc.

· Participates in special projects involving the Deafblind Community and Deafblindness in general.

· Participates in the hiring of intervenors and trains new staff in accordance with sector standards, and current policy and practice.

· Supports education and training to clients, staff and the community.

· Assists with gathering of statistical data for government funding.

· Provides case management as required, manages the assignment of resources for client situations identified as urgent, and makes referrals to internal and external community partners

· Facilitates the process of accessing funding, obtaining and usage of technology for individuals who are Deafblind

· Takes initiative to keep abreast of latest trends, technology and practices related to the Deafblind Community and intervenor services

· Supports clients, and leads staff and the Specialist, Client Support & Community Access position to ensure client needs are met

· Supports with scheduling intervenor services

Leadership and Relationships

· Facilitates and enhances team efforts on a professional level and shares specialized knowledge, experience, concepts, and skills.

· Supervises staff and measures performance within approved DBCS policies, practices and standards. Provide feedback to staff and make recommendations

· Manages multiple relationships through influence, diplomacy, information, expertise and facilitation.

· Coaches the team, identifies training needs, and connects them with the resources needed to do their job effectively.

· Coordinates and leads team meetings and other regional activities.

· Works closely with Regional Team to identify improvements to assessment protocols and standards of practice.

· Promotes an understanding and awareness of Deafblindness related concerns through consultation, public education and in service training.

· Assists with the training, placement, supervision and tracking of volunteers and students as required.

· Maintains positive relationships with clients, families, and community partners

· Advocates on behalf of clients with community agencies to ensure suitable and appropriate accommodations and encourages Deafblind individuals to become self-advocates.

· Liaises and builds relationships with internal and external stakeholders to achieve client service outcomes and program goals.

· Liaises with team members and works as part of a multi-disciplinary team

Decision Autonomy

· Ability to provide solutions to routine as well as complicated problems utilizing excellent analytical, creativity, and problem-solving skills

· Redeploys resources as required to address service issues and meet budget constraints.

· Assists in timely resolution of client service issues

· This position is responsible for making decisions about client assessments, program planning, need for crisis intervenor services and discussing potential counselling needs with the client

· Reviews circumstances in client service issues and takes appropriate actions.

Requirements

Experience and Education

· Well-developed interpersonal and communications skills. Ability to communicate effectively in a variety of manners and settings.

· Ability or willingness to learn to communicate in alternate methods/languages such as sign language (visual and tactile), two hand manual, finger spelling and plain language is an asset

· Self-directed, organized, and attention to detail

· Ability to manage staff in remote and multiple locations

· Demonstrated individual centered approach and commitment

· Understanding of the principals of Continuous Quality Improvement

· Working confidentially in a technology intensive operating environment. Utilizing both standard office software and specialized client management technology

· A diploma or degree in the human services field or related work experience in the field of Deafblindness

· Minimum 3 years of experience managing a team

Work Environment

· Service will be provided in DBCS offices, individual homes and/or the community.

· Willingness to work flexible hours

· Willingness to travel overnight

· Travel within the region will be required

How to Apply

Contact: Sally Teng, Coordinator, People Engagement & Operations

Email: [email protected]

Application Deadline: The position will be filled as soon as a suitable candidate is identified.

CNIB Deafblind Community Services is committed to Employment Equity and Diversity based on merit, transparency, accessibility, and inclusion ensuring that all candidates are given a fair opportunity. We will provide accommodation, accessible formats and communication supports at every stage of the recruitment and selection process upon request.

Please note:

We thank all applicants for their interest in CNIB Deafblind Community Services, however, only those selected for an interview will be contacted. While we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Website: https://deafblindservices.ca/

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Benefits

Paid annual vacations ( 3 weeks as a start)

Paid sick days

Pension Plan

Healthcare Coverage

Employee and Family Assistant Program (EFAP)

Professional Development

and more...