Title: Program Manager (P3)

Location: Remote Canada

Reports To: Program Director

The Role:

This role includes management of senior client relationships and oversight of project delivery. It directly contributes to the achievement of J.D. Power automotive sales targets through the continued growth of SmartDigital products and services with an OEM client.

The Program Manager role will own the facilitation of select deliverables like program roadmaps, evolving program scope, as well as managing client expectations for workflow and responsibilities. The Program Manager role is critical to both our clients' success as well as our program.

The Impact You Will Have in This Role:

The Program Manager role is critical to aligning JD Power delivery and projects with OEM expectations and priorities. You will positively influence the J.D. Power strategic roadmap with dynamically changing OEM digital program environment.

What You'll Be Doing in This Role:

Responsibilities:

• Build strong client relationships across all digital services offered including dealer websites, digital advertising, and digital merchandising.
• Understand clients' strategic agenda and challenges; act as a thought partner and trusted advisor to clients
• Identify account growth opportunities; pitch product enhancements and new products
• Collaborate with Program Director on client roadmap and project execution
• Ensure client satisfaction via high quality work, responsiveness, thoughtfulness, and sharing of industry insights
• Advocate for the client's priorities internally; supervise quality assurance for optimum client satisfaction
• Stay abreast of industry developments impacting our clients
• Work collaboratively with the broader team across the program to help craft and deliver the daily workflow.

Qualifications of this Role:

• 5+ years of professional client-facing experience in auto, marketing, or data industry or direct OEM client experience
• Self-starter, eager to learn and grow
• Passionate about delivering world-class products to A-list clients
• Bachelors degree preferred

The Hiring Manager says:

This person must have strong communication and interpersonal skills to bring together differing opinions and keep various delivery teams accountable to our client's visions. I am looking for the kind of person that can organize projects and help collaborate with teams to understand business needs to execute at a technical level and deliver on time.

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

J. D. Power is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Should you require accommodations during the recruitment and selection process, please reach out to [email protected].

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes