ADAPTABLE ● CLIENT-CENTRED ● COLLABORATIVE ● PASSIONATE ● STRATEGIC

OVERVIEW

A leading organization recognized for its commitment to providing youth with the resources and services to help them achieve independence and growth.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Anti-Human Trafficking Manager will lead the daily client operations of the Anti-Human Trafficking Hub focused on supporting at-risk, victims, and survivors of sexual exploitation through a client-centered and trauma-informed framework. When supporting clients, they will conduct triage, intake, screening and assessments; provides intervention, crisis support and advocacy to staff and clients, and makes appropriate referrals to community services for individuals and their families.

PRIORITIES

Coordination:

• Provide coordination of services onsite, virtual and within the community.
• Build and engage in collaborative partnerships with agencies and other partners as identified to address gaps and provide service.
• Organize, coordinate and facilitate collaborative team meetings, community programming that address gaps, barriers and/or issues impacting victims and survivors.
• Supervise and lead employees in implementing program goals and objectives, and professional development.

Communications and Essential Support:

• Support the Client Navigators and Female Mobile Support Team to address barriers and gaps as identified by their clients and system access.
• Support in the collection and reporting of data, outcomes, community stories and other relevant information, while maintaining current and up-to-date electronic files.
• Communicate information, reports, charts/tables, care path updates and important community events to partners.
• Evaluate the effectiveness of case coordination by preparing and administering measurement tools.

Administration:

• Prepare written communication including emails, correspondence, charts/ tables, reports, etc.
• Compile statistical information and prepare monthly reports as required for program evaluation and development.
• Maintain detailed and appropriate documentation, record keeping, progress notes, and care path plans.
• Develop and maintain databases, email contacts and distribution lists.
• Maintain current, up to date, electronic files.

Community Involvement:

• Positively and professionally represent the organization in the community by participating and collaborating with community partners on various projects and initiatives as requested.
• Maintain current and up-to-date knowledge of community resources.
• Present/Group Facilitation of programming for community partners, or those at-risk as needed/assigned.

Direct Client Support:

• Complete intake and/or triage, and assessments to determine client needs, interests.
• Support the implementation of next steps for care.
• Keep careful and accurate records and maintain client case file of all relevant information pertaining to assigned caseload, via the designated database.
• Conduct therapeutic, trauma-informed risk assessment and safety planning.
• Support identifying the client's needs, and desired referrals to on-site and off-site partners for service, in coordination with the case managers.
• Coordinate with case managers to support continuum of care and access to services.
• Short-term and/or supportive case management when required.
• Consult and report any risk concerns to appropriate agencies.
• Advocate for clients and report barriers and gaps as identified by clients.

Other:

• Participate in trainings, workshops, conferences and stay up to date on relevant best practices, laws, services and programs protecting and supporting victims and survivors of sexual exploitation.
• Assist in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
• Develop and coordinate onsite services at the hub.
• Other duties as assigned.

Requirements

• Bachelor's degree in social work, community college diploma or related human service field diploma.
• 3-5 years of relevant work experience in a supervisory role.
• Knowledge about human trafficking, gender-based violence, experience working with victims and survivors of human trafficking, and trauma.
• A satisfactory Vulnerable Sector Criminal Records check.
• Work schedule flexibility with evenings and weekends.
• Valid CPI/UMAB and First Aid/CPR certifications.
• Fully vaccinated against COVID-19, subject to applicable legislation.