Job Description

Company Profile:

Canadian Fiber Optics Corp is a privately held specialty telecommunications company that designs, builds, and operates fiber optic networks to provide high-speed internet services in rural/remote communities and regions. The Company deploys core expertise in fiber construction and strategic industry partnerships to deliver critical fiber infrastructure and high-speed internet services to residential, commercial, and industrial customers. From design and construction to network operations, to the provision of end-user services, CFOC connects rural businesses and communities to the world.

Job Summary:

Canadian Fiber Optics Corp. is looking for a Customer Service Rep who is energetic, outgoing, and a progressive team member who can exceed our customers' expectations. Ideally, candidates for this position will have experience in sales, customer service, accounting, and telephone support. Strong administration, organizational, planning, project coordination, and time management skills are a must.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat promptly and professionally.
• Listen actively to customer concerns and provide appropriate solutions.
• Proactively communicate project progress. Delays and changes to our customers to manage expectations effectively.
• Maintain comprehensive knowledge of our products/services to effectively assist customers.
• Collaborate with other departments to resolve complete customer issues and improve overall customer satisfaction.
• Account creation, updates, and processing payments as well as send out invoices.
• Keep detailed records of customer interactions and transactions in our system.
• Serve as a first point of contact for customers seeking technical assistance, supporting with tier 1 technical support.

Qualifications & Skills:

• Previous customer service experience preferred, but not required.
• Knowledge of construction would be considered an assist.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed in high-pressure situations.
• Enjoys working in a team-oriented, collaborative environment.
• A positive attitude and genuine desire to help others.

Other Requirements:

• This is a full-time position (40 Hrs/week) and may require being on-call on a rotational basis.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. We are consistently working to provide a safe work environment, competitive wages, performance-based commission, and many opportunities to learn and grow. We work at a pace that does not compromise our safety or quality of workmanship. If you commit to delivering results and making a difference, we look forward to hearing from you.

Diversity and Inclusion Statement

At Canadian Fiber Optics Corp., we are passionate about building a diverse and inclusive team that reflects the global community we serve. We believe that diverse perspectives fuel innovation and drive success.

We welcome applicants from all walks of life, and we are committed to creating an environment where everyone can thrive. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our hiring process is designed to be inclusive and accessible. If you need any accommodations during the application or interview process, please get in touch with us at [email protected].

We are proud to support various employee resource groups and diversity initiatives that promote a culture of belonging and continuous learning. Join us in shaping the future of technology in a workplace where your unique contributions are valued.