RiskCheck Inc. is an Environmental, Health, and Safety and Sustainability risk management company. Our client base includes property management companies, property owners, REITs, pension funds, retail owners, schools, residential landlords, financial institutions, recreational facilities, and manufacturing centres. To learn more visit us at www.riskcheckinc.com.

As the Operations Analyst, you will will take on a strategic and hands on approach, focusing on analyzing processes and making strategic recommendations as well as coordinating and executing related operational tasks to ensure smooth day-to-day operations. In this role, the incumbent will act as a back-up scheduler, responsible for managing and coordinating the audit schedules, ensuring efficient utilization of resources, and maximizing productivity.

NOTE: The successful candidate MUST be located in the Greater Toronto Area and will be expected to come into the office 1 to 2 days per week.

What you'll do:

• Analyzing operational data, systems, and processes to identify trends, patterns, and areas for improvement and providing recommendations to management.
• Developing and implementing strategies to streamline operations and increase efficiency and consistency across all operational areas.
• Monitoring operational key performance indicators (KPIs) and reporting on operational performance.
• Collaborating with cross-functional teams to drive operational excellence.
• Conducting root cause analysis and proposing solutions to operational challenges.
• Supporting the implementation of new projects, systems, or processes.
• Ensuring compliance with regulatory requirements and company policies.
• Collaborating with senior leadership to define strategic priorities and initiatives.
• Continuously assess operational processes and procedures to identify opportunities for streamlining, efficiency gains, and cost savings. Propose and implement process improvements as needed.
• Conducting research, creating reports, and presenting findings to stakeholders on an as needed basis
• Acts as a point of contact between departments and teams, ensuring effective communication and collaboration.
• Maintain accurate records of scheduling activities, data analysis findings, and performance metrics. Prepare reports and presentations to communicate insights and recommendations to management.
• Serve as the primary point of contact for Concur: Responsible for adding new users, training employees on system functionalities, coordinating with IT to develop and customize expense categories as needed, and providing ongoing support for user questions and troubleshooting.
• Develop and implement invoicing strategies to optimize billing processes, ensure accuracy, and streamline financial operations. Collaborate with finance and other departments to improve efficiency in invoicing workflows.
• Collaborate with the scheduler to organize and manage the audit schedule using Financialforce.
• Assist in identifying system gaps within the scheduling process and propose solutions for improvement.
• Provide administrative support to the scheduler, such as preparing forecasting reports, updating calendars, and coordinating meetings.
• Maintain accurate records of audit schedules, client communications, and related documentation.
• On an as-needed basis, or when the scheduler is unavailable, communicate with clients to confirm audit dates, gather necessary information, and address scheduling conflicts.
• Monitor and follow up on audit appointments to ensure timely completion and client satisfaction.
• Assist in training new staff members on scheduling procedures and software usage.

Qualifications:

• Post secondary education in Business Administration, Operations Management, or related field preferred
• Proficiency in data analysis tools and techniques such as Excel, SQL, or statistical software.
• Experience with high-volume scheduling
• 1-2 years of customer service experience
• Progressive project management experience
• Proficiency with Microsoft Office Products (Word, Excel, and Outlook)
• Experience with FinancialForce (now Certinia) platform preferred
• Experience working on financial related projects preferred
• PMP certification preferred
• Project Management software experience preferred
• Intermediate skill level in Excel preferred
• Knowledge of SQL and/or statistical software preferred
  
• Lean Six Sigma or other process improvement certification or knowledge is a plus

Why work at RiskCheck?

• Hybrid workplace
• Competitive salary
• Various paid time off (PTO) such as paid vacation, paid illness days, birthday off with pay, paid personal day, paid volunteer day off, etc.
• Comprehensive group benefits package
• Virtual Health and Wellness and EFAP program
  
• Professional development and growth opportunities
• Relaxed and supportive work environment
• Work/life balance
• Company social events (remote and in-person)

RiskCheck is an equal opportunity employer committed to diversity, equity, and inclusion. We consider all qualified applicants and are proud to create a workplace that reflects the diversity of the communities we serve. Please notify us if you require accommodation at any time during the recruitment process.

We thank all applicants for their interest, however only those selected for an initial interview will be contacted.