Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

Assist with the leading, coaching, organization and development of the Supervisory Committee and Colleagues within the stewarding department. He/she will report to the Director of Stewarding with any problems, concerns, suggestions and/or comments. Ensure that all employees understand their duties and their responsibilities while maintaining the high standards of the hotel.

• Maintenance of the high quality of service standards required by the hotel
• Ensuring a smooth day to day operation of the stewarding department
• Assist in inventory of chine, glassware and silverware
• Ensure loss and breakage of China, glassware and silverware is kept to a minimum
• Assist with the determination of daily staff requirements
• Organize staff in relation to business for each outlet, ensure punctuality and ensure that staff follow safety procedures for clothing and work habits
• Assist with storage and issuance of supplies
• To foster and ensure open communication with kitchen, banquets and all other departments involved with a function
• Follow all health and safety rules as outlined by the department and the hotel.
• Ensure that all ECOSURE standards + processes are completed on a daily basis in area of the department. This includes but isn't limited to filling out daily dishwasher and pot washer temperature logs
• Act as a team leader and motivator to all employees and ensure that the guests and employees are satisfied
• Assist the Director of Stewarding and the Stewarding Manager with any other job-related tasks
• Actively participate in the health and safety procedures and involve staff
• Supervising of several employees and distributing workload to each
• Ensure that the recycling and health and safety practices are followed in the workplace

Qualifications

Qualifications:

• Hotel Management Diploma an asset
• Good understanding of health and safety laws with proven track record including health and safety initiatives
• Strong leader with excellent communication skills and a willingness to get involved with hotel activities

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What's in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto's most treasured landmarks.