*This role is open to remote based candidates based in Canada with a preference for Pacific Time based individuals*

We're looking for a Product Enablement Specialist to join our Product team and be part of our next stage of growth. As our Product Enablement Specialist, you will be working on the Product Enablement team to strengthen internal stakeholder relationships through better cohesion, transparency, and documentation. Although this role will work with many internal teams, a key focus of this role will be identifying opportunities to better represent our product in partnership with our sales and marketing teams.

Who we are:

Traction Rec empowers customers with great technology. Built on the Salesforce platform, we enable YMCA's, Jewish Community Centers (JCC's), and Boys & Girls Clubs of America (BGCA) to deliver their services and achieve their missions. At the heart of Traction Rec is our desire to support non-profit community centers and the amazing good they do.

Traction Rec has been recognized by Salesforce as Nonprofit Sales Partner of the Year and ISV Partner of the Year. Traction Rec takes pride in the development of product and services, and building strong relationships with partners and customers.

At our core, we love community. We are looking for people who want to join an active group of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community, and planet. We welcome you to experience a vibrant personal and professional journey by joining our diverse team.

Skills

Traction Rec'rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have:

• 3+ years of experience as a Business Analyst
• Experience making complex workflows and processes easy to understand, train, and remember
• Strong analytical skills and the ability to meet tight deadlines, while working in a fast-paced environment
• Collaborated with different stakeholders to breakdown and streamline business processes, identify and address risks, and implement process improvements
• Writing and content creation abilities to effectively produce sales and marketing materials representing the recommended uses of the product
• Bonus points if:
  • You've worked in nonprofit, community centers.
  • You're a results oriented person who likes to roll up their sleeves to get things done.
  • You're energized by a fast-paced environment.
  • You're confined only by your imagination, not your job description.

What You Will Be Doing

• Partner with stakeholders across business units to develop the structure, templates, initial content, and maintenance of Product Documentation (eg. User Guides, Release Notes, Training)
• Work closely with Sales and Marketing to develop and present content representing the product offerings (eg. Newsletters, Product Updates, Surveys, User Conferences Presentations, and Webinars)
• Lead the development of process improvements across the R&D, Services, and Support teams as it relates to product knowledge and communications
• Work with the Product Managers to effectively plan and document the expected product usage for the various internal and external audiences
• Gather insights from the implementation, support, and product usage data to identify product documentation and training gaps
• Own the relationship and communication with Integration Partners

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $80,000-$95,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

If you're interested, so are we! Send your resume our way, and let's chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.