Join Our Mission:

At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

We're building North America's largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!

We are looking for a Customer Support Representative who is passionate about providing excellent customer service to our clients and who will maintain and increase industry-leading customer satisfaction scores. You will liaise with your team to resolve customer inquiries (via phone, chat and email channels) and you will work closely with our warehouse team to ensure timely issue resolution.

Location: This role is Full Time in Office on John St in Downtown Toronto.

About you:

• Critical thinker; you define problems and develop effective solutions
• Foster innovation internally, turning today's pain points into tomorrow's improved customer experience
• Have worked in a fast-paced environment, preferably in the e-commerce or logistics/3PL space, in driver dispatch and/or customer service.
• Excellent organizational and time-management skills
• Confident communicator and listener
• Proven ability to effectively manage multiple projects and priorities
• Self-motivated and collaborative

What you'll be doing:

• Monitor and contribute to drivers and routes being on time and in full
• Handle all inbound queries from the driver teams on the road via different channels (phone, chat, email)
• Liaise with the CS team to close the loop on all customer inquiries
• Maintain and increase industry-leading customer satisfaction scores
• Work closely with the Regional Transportation leaders in driver performance management
• Work closely with our warehouse team to ensure timely issue resolution

Required Qualifications:

• High school diploma
• Previous experience in a customer service / driver dispatch role
• Exceptional client service mentality
• Team player with excellent interpersonal skills
• Strong English communication skills (both written and verbal)
• Flexibility is required with respect to hours of work as the incumbent may be required to work rotating shifts in a 16/7 environment, including days, evenings, weekends and general holidays.

Preferred Qualifications:

• Previous experience in e-commerce / logistics 3PL industry
• Bilingual (English AND French or Spanish) experience
• Experience with Zendesk or Hubspot is an asset
• Experience working with the Google suite of applications
• Experience working in a fast-paced start-up to scale-up environment

Why us?

We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Toronto's fastest growing companies. At Bolt you will have endless growth opportunities and will have the ability to have a direct impact on the company's growth.

Our team at GoBolt is full of talented and passionate individuals who enjoy working collaboratively within a friendly environment. There is immense room for upward mobility, and here at Bolt we will provide you support from the get-go to help you realize your potential. Each member of our team shares a mutual passion for their craft and are in constant pursuit of growing our customer base and growing with our customers. We embrace all kinds of challenges head-on.

Aside from an amazing company culture, we also offer competitive salaries, and a comprehensive benefits package including health, dental, and vision plans for you and your family. We are located in the heart of downtown.

At GoBolt, we are an Equal Opportunity Employer who celebrates and supports diversity. We are committed to providing employees an inclusive work environment that is free of discrimination and harassment. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All employment is decided on the basis of qualifications, merit, and business need.