Customer Service Representative
Our client, based in the lower mainland of Vancouver, provides unique printing solutions specializing in high-quality, customized products for businesses and organizations. Their dedication to excellence and customer satisfaction, and an incredible team culture, sets them apart. They are looking for a talented Customer Service Representative to join their team in their Fraser Valley location.
As a Customer Service Representative, you will be the frontline ambassador for the company, providing exceptional service to their clients. You will handle inquiries, process orders, and ensure customers have a seamless and positive experience from start to finish.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Process customer orders, ensuring accuracy and attention to detail.
• Provide product information and guidance to customers to help them make informed decisions.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Collaborate with the production and design teams to ensure customer requirements are met.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure they are satisfied with their purchases and service.

Qualifications:

• Marketing Certificate combined with additional education or training in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in either the printing industry, corporate gifts supply, or in a light manufacturing environment where multiple products are on offer.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and ability to handle difficult situations with ease.
• Proficient in using computer systems and software, including Microsoft Office Suite and CRM systems.
• Proficient with Adobe Illustrator
• Detail-oriented with strong organizational skills.
• Ability to work independently as well as part of a team.
• Positive attitude and a passion for providing exceptional customer service.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• Location: Lower Mainland Vancouver, BC

If you are interested in this Customer Service Representative role please apply online today!

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