Lead, Business Analyst

Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom's mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

The Lead Business Analyst (D365) will play a pivotal role in understanding and translating business needs into functional requirements for our Dynamics 365 systems. This role requires a strong analytical mindset, exceptional communication skills, and hands-on experience with D365 functionalities. You will collaborate closely with stakeholders, including business users and IT teams, to ensure our D365 solutions effectively support business objectives and drive operational excellence. The role is situated in our head office in Vaughan, ON.

Key Responsibilities:

• Work with business stakeholders to gather, analyze, and document business requirements. Translate these requirements into functional specifications for Dynamics 365 solutions.
• Leverage your knowledge of Dynamics 365 (CRM/F&O) to provide functional support and guidance. Configure D365 modules as needed to align with business processes.
• Analyze existing business processes and workflows. Identify opportunities for process improvements and efficiency gains through the use of D365.
• Design and recommend solutions within D365 to address business needs. Ensure that proposed solutions are scalable, maintainable, and aligned with best practices.
• Develop training materials and conduct training sessions for end-users. Provide ongoing support and troubleshooting for D365-related issues.
• Assist in the planning and execution of D365 implementation projects. Work with project managers to ensure timely delivery of solutions.
• Coordinate and conduct testing of D365 solutions to ensure they meet the defined requirements and quality standards. Facilitate user acceptance testing (UAT).
• Maintain comprehensive documentation of business requirements, solution designs, and process workflows. Ensure documentation is updated and accessible.

Requirements & Skills:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals or CBAP) are a plus.
• Proven experience as a Business Analyst, with at least 2 years of hands-on experience with Microsoft Dynamics 365 (CRM/ERP).
• Proven analytical skills with strong ability to analyze data, recognize patterns, and solve problems.
• Strong Critical Thinking skills to evaluate information and arguments, making reasoned judgments.
• Fanatical attention to detail with precision in carrying out tasks and spotting errors or inconsistencies.
• Strong interpersonal skills - verbal and written
• Highly motivated and ability to work independently
• Strong team player

What Mircom Offers:

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.