Identifying Information

Job Title: Manager, Community Education & Training

Program Area: Community Education & Training

Job Level: Program Manager

Reports to: Senior Director, Strategy

Organization Summary

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

Job Summary

Reporting to the Senior Director, Strategy, the Manager, Community Education & Training provides leadership and direction to the Community Education & Training program area. The position has responsibility for the overall management of program development, implementation, expansion and evaluation of multiple areas including Recovery College; Peer College; Mental Health Training and Education; and curriculum co-development. The Manager, Community Education & Training develops relationships with community organizations and other key stakeholders, reviews their effectiveness, and nurtures them for continued growth. The Manager, Community Education & Training is also responsible for financial and human resource management and contributing to the implementation of the agency's strategic plan.

Job Duties and Responsibilities

Program Planning, Implementation, and Administration

• Oversees service delivery and program operations for Recovery College; Peer College; Mental Health Training and Education; and Curriculum Co-development.
• Anticipates and identifies special needs and trends in the community and plans, develops, and coordinates efforts with community partners to provide community-based education and training services to meet system gaps.
• Oversees operational planning activities for areas of responsibility to ensure the smooth and ongoing functioning of the associated program area.
• Oversees the budget for Recovery College; Peer College; Mental Health Training and Education; and Curriculum Co-development to ensure optimal use is made of the agency's financial resources and that the funds are spent appropriately.
• Ensures all contract reporting requirements are met and provided/submitted on schedule.
• Researches, assembles, prepares and provides reports on matters related to the program.
• Participates in all accreditation processes as necessary by engaging staff and volunteers as required to ensure accreditation is maintained.
• Ensures that approved accreditation recommendations for each program area are implemented and are being followed as intended.
• Implements approved policies in a manner consistent with and supportive of the vision, mission, values, and goals as described in the Strategic Plan.

Leadership and Supervision

• Leads and provides direction to the Recovery College; Peer College; Mental Health Training and Education; and Curriculum Co-development teams by establishing standards and expectations, providing overall direction, and monitoring performance delivery.
• Hires, coaches, mentors, leads, manages performance, and administers HR, policy, and operational practices for program staff, and/or contractors including:
  • Initiates the recruitment of staff;
  • Ensures staff have the necessary training, resources, and equipment needed to perform their duties;
  • Reviews and approves staff absence and vacation forms, employee timesheets, etcetera;
  • Provides leadership at team meetings including the presentation of new concepts, addressing deficiencies, and implementing process changes;
  • Coordinates ongoing work requirements for the Recovery College; Peer College; Mental Health Training and Education; Curriculum Co-development; and any special events which may involve the staff;
  • Conducts and/or obtains input/feedback on staff performance from stakeholders for use in performance reviews;
  • Ensures appropriate and effective performance management processes are followed and undertaken when addressing team issues;
  • Ensures business continuity through appropriate succession planning for all program areas in the event of disruption to agency operations.
• Oversees and evaluates the work delivered by staff and contractors, providing direction as appropriate and monitoring work for compliance with policies and procedures.
• Promotes a strategic mind-set which enhances the goals and objectives of CMHA-Edmonton.
• Ensures all staff have appropriate opportunities for professional and personal development.
• Undertakes a collaborative, coordinated, and timely response for emergent issues and involves the Executive Team and CMHA-Edmonton Management Team as appropriate.
• Ensures that the Senior Director, Strategy is informed of risk management issues, including those that have implications beyond existing policy or that may have the possibility of affecting the agency's reputation or resources.
• Participates as a member of the CMHA-Edmonton Management Team and provides information and recommendations on opportunities to promote CMHA-Edmonton.

Community Engagement and Stakeholder Relationships

• Promotes the agency and the vision and mission of CMHA-Edmonton within the community.
• Represents the agency to the public, the media, funders, and other community stakeholders.
• Attends and participates in community initiatives and events on behalf of the Community Education & Training program areas and CMHA-Edmonton
• Networks with relevant community organizations and participates in external agency committees to promote CMHA-Edmonton goals.
• Liaises and networks with funders to ensure expectations are being met.
• Ensures funders are appropriately recognized.
• Develops relationships with key stakeholders, reviews their effectiveness, and nurtures them for continued growth.
• Receives, investigates, and responds to stakeholder complaints, and advocates for program changes when necessary.
• In conjunction with the Senior Director, Strategy, represents the agency in establishing partnerships and collaborations, and assesses involvement, coordination, and implementation of the partnerships.
• Maintains positive relationships with stakeholders with whom the program areas have ongoing contracts; monitors and ensures that targets and conditions are being met; and makes adjustments to work being performed as may be required

Qualifications/Experience

• University degree in a related field (e.g. Education, Social Sciences, etcetera).
• Current registration with a professional body (as appropriate).
• Minimum of 5 years of experience in a leadership/supervisory position (preferably in the non-profit sector and with an agency that serves people experiencing mental health challenges) and/or experience developing relationships with community organizations and stakeholders.
• Mental Health First Aid certifications and Applied Suicide Intervention Skills Training (ASIST) (preferred).
• Project management experience and/or certification.
• Demonstrated understanding of adult education; mental health; mental illness, addiction, and recovery; trauma-informed and recovery-oriented practice; peer support; information and referral services; crisis intervention; mental health promotion.
• Demonstrated initiative and the ability to work independently, balance competing priorities, and operate effectively in a complex multi-program environment.
• Strong presentation and group facilitation skills.
• Ability to effectively use Microsoft Office 365.

Competencies

• Ensures accountability – Holds self and others accountable to meet commitments.
• Action oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborative – Builds partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Courage – Steps up to address difficult issues, saying what needs to be said.
• Develops talent – Supports people to meet both their career goals and the organization's goals.
• Values differences – Recognizes the value that different perspectives and cultures bring to an organization.
• Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Cultivates innovation – Creates new and better ways for the organization to be successful.
• Interpersonal savvy – Relates openly and comfortably with diverse groups of people.
• Builds networks – Effectively builds formal and informal relationship networks inside and outside the organizations.
• Nimble learning – Actively learns through experimentation when tackling new problems, using both successes and failures as learning opportunities.
• Builds effective teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Required Training for the Position

Within the first 3 months of employment:

• Indigenous Cultural Awareness Training

• Discrimination and Harassment Training
• Diversity and Cross-Cultural Training
• Trauma Informed Care

Within the first 6 months of employment:

• First Aid
• Mental Health First Aid
• GBA+ Training