Progressive Placement Services Ltd. -
430 Jobs
Vancouver, BC
Full job descriptionWe are currently recruiting for a& Director, Clinical OperationsEmployment:& Full-time permanentSchedule:& Days (occasional evenings and weekends may be required)FTE:& 1.0Salary:& $104,040.00 - $122,400.00 per year and a comprehensive benefits package (HOOPP)Who we are?As an integrated primary care hub consisting of a team of over 90 community affiliated physicians and allied health professionals working together to improve the health and wellness of the Mississauga communities.
Our mission is to improve health outcomes for our community through partnerships in a culture of innovation. Our goals are to are to increase patient satisfaction, improve provider work life, improve population health, and reduce health care costs.
We support patients by connecting them to a coordinated, comprehensive team of health care professionals upon whom they can rely on and work with to achieve their personal health goals. The interprofessional team collaboratively delivers holistic care by addressing patients' physical health, mental health and social determinants of health.
Also, short-term, evidence-based cognitive-behavioural therapy and related services for depression, anxiety, and anxiety-related conditions.
What is this role?The Director, Clinical Operations will lead a dedicated group of health care and administrative professionals, maintain effective/efficient daily operations and ensure the provision of high-quality services to clients in keeping with our values and the health priorities of the communities we serve. As a key member of the senior management team, the incumbent is accountable for the effective management of resources and operational service delivery across multiple clinic sites and represent/reflect the high-quality work and integrity of our at all times. The Director, Clinical Operations will lead a team of Clinical Managers and Office Manager which includes a portfolio of service delivery and support teams (clinical, medical support, facility operations). The incumbent will work with the leadership team to provide leadership and direction on strategies, planning, implementation and assessment of initiatives across the organization.The CPM plays an important role within the FHT operations. The CPM collaborates closely with the Executive Director and the Lead Physician in the design, implementation and evaluation of FHT clinical programs and services. He/she acts as the direct report of the FHT clinical staff and represents the Executive Director with regards to the day-to-day management of the FHT clinical operation.
The candidate should be an enthusiastic and motivated professional seeking to contribute to the development, implementation and evaluation of various programs and services as well as participate fully in the delivery of comprehensive primary care.
Responsibilities:Reporting to the Executive Director and working in close collaboration with the Sr. Director, Strategic Programs and Quality Improvement, and the Clinical Director, Physician, your key responsibilities would include:Quality Clients:· Assuring programs and services are aligned with mission, vision, values and strategy and are relevant to and effective for clients served.· Leading planning, implementation and monitoring of new services and programs including supporting clinical managers and office manager with change management and ensuring that new service offerings are well integrated current programs.· Establishing and documenting quality processes that demonstrate routine evaluation and are in keeping with quality management standards so as to provide evidence to guide changes in policy, process and standards for programs and services.Operations Planning:· Providing senior operational leadership for the client facing clinical operations of the organization.· Ensuring smooth and effective client-facing clinic operations for all programs/services offered across all locations.· Planning, monitoring and managing the necessary resources (human, financial, physical, technological, etc.) to ensure provision of quality services and work is achieved in effective and efficient manner.· Working with the Sr. Director, Strategic Programs and QI, build relationships with partners and community organizations required to meet the goals of the programs.· Provide direction, leadership, advice, and support to internal team members to ensure that identified programs are developed and transitioned to operations.· Represent our relevant program planning committees and working groups related to the implementation and operations of health services.· Complying with our policies, processes and standards and developing/revising processes as needed.· Participating and leading the development and implementation of select Strategic Plan components relevant to quality and operations of the healthcare programs and services.· Leading the development, implementation and achievement of Strategic and Operational Plans for healthcare programs and services.· Ongoing monitoring of programs and services to mitigate risk and minimize errors and negative consequences.· Attending and reporting to the Board of Directors as appropriate and supporting relevant Board Committees as required.Human Resources:· Oversee the planning, recruiting and managing the necessary talent to deliver on strategic and operational objectives within the portfolio.· Provision of a healthy, engaging and safe workplace for all employees, students and clients· Working with their management team, developing, maintaining and implementing a variety of people initiatives to ensure high performance of staff and effective service to clients.· Working with clinical managers and HR, develop and implement on-boarding processing particularly for new service offerings and newly created roles.· Supporting staff performance, development, and capacity building to ensure optimal service delivery for clients.· Coaching and supporting direct reports (clincal managers and office managers).· Awareness and current knowledge of relevant legislation and regulatory bodies related to the Clinical Services portfolio (e.g., regulatory colleges, privacy legislation, etc.).Financial Management:· Monitoring and managing relevant budgets and resources to ensure provision of high quality service and financial accountability.· Ensuring compliance with financial and operational policies, processes and standards· Participating in the annual operating and capital budget process.· Participating in the preparation of applications and proposals to secure funding, as appropriate· Other relevant duties as assigned.Qualifications:-Regulated professional with management/supervisory experience, preferably in community care; or post-secondary education in health, business, social sciences or related disciplines, complemented by significant management/supervisory experience in a healthcare setting- Experience in program development, implementation, monitoring and evaluation-Graduate degree in Health Sciences, Management or recognized and relevant equivalent work experience.-(Preferred) of five (5) years progressively senior management experience, preferably in a clinical and/or community-based health care organization.-Regulated Health Professional designation strongly considered an asset.-Knowledge of community-based health care/ primary care with particular insight into needs/issues of priority populations are strong assets.-Demonstrated excellent leadership skills with a track record of managing change effectively.-Expert people manager with proven skills in budgeting, managing operational finances and effective resource management.-Significant experience in program planning and evaluation as well as advanced capabilities in continuous quality improvement.-Proven history of accomplishment and achieving desired results and outcomes.-Demonstrated excellent communication, interpersonal and organizational skills with ability to work effectively with a variety of internal and external stakeholders.-Excellent conflict resolution, risk management, critical thinking, facilitation, and presentation, skills.-Strong data analysis skills and ability to utilize data to support change and quality initiatives.-Knowledge of applicable regulations and legislation (e.g. RHP Act, OH S Act, and PHIPA).-Competency with Microsoft Office applications and previous experience with EMR database required.-The position may require evenings and/or weekend work or during the holidays.-Must be able to work effectively and balance job requirements in a fast paced, multi-faceted environment responding promptly to all communication.-Valid driver's license and own vehicle required.-A satisfactory and current Criminal Background and Vulnerable Sector Screening and proof of immunization required.-Be able to maintain confidentiality in the workplace and within the community.-Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
Job Types: Full-time, PermanentPay: $104,040.00-$122,400.00 per yearBenefits:
Our mission is to improve health outcomes for our community through partnerships in a culture of innovation. Our goals are to are to increase patient satisfaction, improve provider work life, improve population health, and reduce health care costs.
We support patients by connecting them to a coordinated, comprehensive team of health care professionals upon whom they can rely on and work with to achieve their personal health goals. The interprofessional team collaboratively delivers holistic care by addressing patients' physical health, mental health and social determinants of health.
Also, short-term, evidence-based cognitive-behavioural therapy and related services for depression, anxiety, and anxiety-related conditions.
What is this role?The Director, Clinical Operations will lead a dedicated group of health care and administrative professionals, maintain effective/efficient daily operations and ensure the provision of high-quality services to clients in keeping with our values and the health priorities of the communities we serve. As a key member of the senior management team, the incumbent is accountable for the effective management of resources and operational service delivery across multiple clinic sites and represent/reflect the high-quality work and integrity of our at all times. The Director, Clinical Operations will lead a team of Clinical Managers and Office Manager which includes a portfolio of service delivery and support teams (clinical, medical support, facility operations). The incumbent will work with the leadership team to provide leadership and direction on strategies, planning, implementation and assessment of initiatives across the organization.The CPM plays an important role within the FHT operations. The CPM collaborates closely with the Executive Director and the Lead Physician in the design, implementation and evaluation of FHT clinical programs and services. He/she acts as the direct report of the FHT clinical staff and represents the Executive Director with regards to the day-to-day management of the FHT clinical operation.
The candidate should be an enthusiastic and motivated professional seeking to contribute to the development, implementation and evaluation of various programs and services as well as participate fully in the delivery of comprehensive primary care.
Responsibilities:Reporting to the Executive Director and working in close collaboration with the Sr. Director, Strategic Programs and Quality Improvement, and the Clinical Director, Physician, your key responsibilities would include:Quality Clients:· Assuring programs and services are aligned with mission, vision, values and strategy and are relevant to and effective for clients served.· Leading planning, implementation and monitoring of new services and programs including supporting clinical managers and office manager with change management and ensuring that new service offerings are well integrated current programs.· Establishing and documenting quality processes that demonstrate routine evaluation and are in keeping with quality management standards so as to provide evidence to guide changes in policy, process and standards for programs and services.Operations Planning:· Providing senior operational leadership for the client facing clinical operations of the organization.· Ensuring smooth and effective client-facing clinic operations for all programs/services offered across all locations.· Planning, monitoring and managing the necessary resources (human, financial, physical, technological, etc.) to ensure provision of quality services and work is achieved in effective and efficient manner.· Working with the Sr. Director, Strategic Programs and QI, build relationships with partners and community organizations required to meet the goals of the programs.· Provide direction, leadership, advice, and support to internal team members to ensure that identified programs are developed and transitioned to operations.· Represent our relevant program planning committees and working groups related to the implementation and operations of health services.· Complying with our policies, processes and standards and developing/revising processes as needed.· Participating and leading the development and implementation of select Strategic Plan components relevant to quality and operations of the healthcare programs and services.· Leading the development, implementation and achievement of Strategic and Operational Plans for healthcare programs and services.· Ongoing monitoring of programs and services to mitigate risk and minimize errors and negative consequences.· Attending and reporting to the Board of Directors as appropriate and supporting relevant Board Committees as required.Human Resources:· Oversee the planning, recruiting and managing the necessary talent to deliver on strategic and operational objectives within the portfolio.· Provision of a healthy, engaging and safe workplace for all employees, students and clients· Working with their management team, developing, maintaining and implementing a variety of people initiatives to ensure high performance of staff and effective service to clients.· Working with clinical managers and HR, develop and implement on-boarding processing particularly for new service offerings and newly created roles.· Supporting staff performance, development, and capacity building to ensure optimal service delivery for clients.· Coaching and supporting direct reports (clincal managers and office managers).· Awareness and current knowledge of relevant legislation and regulatory bodies related to the Clinical Services portfolio (e.g., regulatory colleges, privacy legislation, etc.).Financial Management:· Monitoring and managing relevant budgets and resources to ensure provision of high quality service and financial accountability.· Ensuring compliance with financial and operational policies, processes and standards· Participating in the annual operating and capital budget process.· Participating in the preparation of applications and proposals to secure funding, as appropriate· Other relevant duties as assigned.Qualifications:-Regulated professional with management/supervisory experience, preferably in community care; or post-secondary education in health, business, social sciences or related disciplines, complemented by significant management/supervisory experience in a healthcare setting- Experience in program development, implementation, monitoring and evaluation-Graduate degree in Health Sciences, Management or recognized and relevant equivalent work experience.-(Preferred) of five (5) years progressively senior management experience, preferably in a clinical and/or community-based health care organization.-Regulated Health Professional designation strongly considered an asset.-Knowledge of community-based health care/ primary care with particular insight into needs/issues of priority populations are strong assets.-Demonstrated excellent leadership skills with a track record of managing change effectively.-Expert people manager with proven skills in budgeting, managing operational finances and effective resource management.-Significant experience in program planning and evaluation as well as advanced capabilities in continuous quality improvement.-Proven history of accomplishment and achieving desired results and outcomes.-Demonstrated excellent communication, interpersonal and organizational skills with ability to work effectively with a variety of internal and external stakeholders.-Excellent conflict resolution, risk management, critical thinking, facilitation, and presentation, skills.-Strong data analysis skills and ability to utilize data to support change and quality initiatives.-Knowledge of applicable regulations and legislation (e.g. RHP Act, OH S Act, and PHIPA).-Competency with Microsoft Office applications and previous experience with EMR database required.-The position may require evenings and/or weekend work or during the holidays.-Must be able to work effectively and balance job requirements in a fast paced, multi-faceted environment responding promptly to all communication.-Valid driver's license and own vehicle required.-A satisfactory and current Criminal Background and Vulnerable Sector Screening and proof of immunization required.-Be able to maintain confidentiality in the workplace and within the community.-Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
Job Types: Full-time, PermanentPay: $104,040.00-$122,400.00 per yearBenefits:
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
- Day shift
- Monday to Friday
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