New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

Are you a skilled mechanic with experience in both traditional and cutting-edge technologies, or an aspiring apprentice eager to grow? Join MCI as a Field Service Technician, where you'll play a crucial role in maintaining and repairing our diverse fleet. You will ensure that our buses, from diesel engines to electric drivetrains, operate at their peak performance.

In addition to your mechanical expertise, you'll take on the role of Field Service Technician, providing essential on-site support across various locations in Canada and the US. This dynamic, customer-facing position involves troubleshooting, repairing equipment, completing retrofits, and ensuring high levels of customer satisfaction through professional service. You will work closely with teams from both MCI and New Flyer, enhancing operational efficiency and fostering strong customer relations.

WHAT YOU WILL DO:

• Mechanical and Technical Support:
• Diagnose and repair diesel engines and electric drivetrains.
• Perform drive line component maintenance, including transmissions and differentials.
• Maintain and repair engine and body accessories, including HVAC systems and suspension components.
• Conduct thorough inspections and repairs of braking systems and electrical systems.
• Perform installations and repairs of seating, steering components, and glass.
• Maintain and inspect high-voltage systems, battery packs, and electric drivetrains on electric buses.
• Field Service Responsibilities:
• Provide on-site technical and mechanical support at various locations across Canada and the USA.
• Troubleshoot and repair equipment, complete retrofits, and manage job logistics.
• Communicate effectively and professionally with internal and external customers, management, and co-workers.
• Investigate and report product issues, including those with supplier components.
• Assist with controlled testing of components and installations.
• Stay current with training on pertinent systems to provide top-level OEM support.
• Recommend improvements for technical bulletins and other publications.
• Resolve customer problems or complaints promptly and effectively.
• Work on special assignments as required.

WHAT YOU NEED TO BE SUCCESFUL:

• A minimum of five (5) years' work experience working in a similar position preferably with heavy duty transit buses or heavy-duty trucks.
• Technical Expertise: Experience with diesel engines, driveline components, electrical systems, and electric vehicle maintenance. Familiarity with diagnostic devices such as DDEC, ATEC readers, and equipment diagnostics (e.g., Cummins Insite, DDDL, Allison DOC, Wabco Toolbox, Bendix ACOM).
• Tool Proficiency: Proficiency with shop tools, diagnostic devices, and equipment for assembly and repairs.
• Certification: Certified Truck & Coach Technician (310T), or currently pursuing certification, Red Seal Preferred. Additional certifications related to electric vehicles or advanced diagnostics are beneficial.
• Customer Service Skills: High level of professionalism with strong customer service skills, capable of interacting positively with clients.
• Problem-Solving Skills: High problem-solving skills and the ability to work independently and as part of a team.
• Organizational Skills: High organizational skills and the ability to maintain detailed reports and logs.
• Travel Requirement: Willingness to travel 50% of the time, with a valid passport required.
• Safety and Precision: Strong understanding of safety practices and effective use of personal protective equipment.

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth time since the competition was established in 2007.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexanderdennis.com, www.carfaircomposites.com and www.nfi.parts.

MCI is an EEO/AA/Female/Minority/Disabled/Vets Employer. Accommodations are available at all stages of the recruitment process, at the candidates' request.

MCI is an equal opportunity employer. We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates' request.