Company Description

We believe in the power of work. Since 1994, we've been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Provider Relationship Manager (Employment Services Performance Manager)

Location: Hybrid – working remotely from home/in office at Service Provider locations in Toronto, ON. Home office must be in Canada.

Travel Expectations: Within Toronto, ON

Like WCG, you believe in the power of work to transform lives. As a Provider Relationship Manager, you'll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users.

The PRM will be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users. The PRM will manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards. Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan.

What you'll do

• Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards
• Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning
• Take a lead role in community engagement, and integration with existing services.
• Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums.
• Provide practical advice and support to give a great quality service to the client, and maximise performance opportunities
• Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
• Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met
• Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts
• Ensure the operation complies with WCG's policies relation to Information security and Data protection

Qualifications

What you bring

• Minimum 5 years combined progressive strategic leadership and contract management experience in the field of Employment Services
• Must successful pass a Criminal Record Check
• Flexibility and the ability to work in different locations and travel as required

Preferred Criteria

• A post-secondary degree or diploma in leadership or business/management
• Bilingual (French/English)

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

• Competitive salary of $85,000 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

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WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.