Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States and Mexico.

Life at GeekPlus

Plain and simple, we're a team of geeks who love technology and teamwork. We work together to meet any customer needs. We celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action, getting it done, and thinking differently about how we apply technology. We support each other and we're empowered to win. Our strength comes from our different backgrounds and perspectives.

The Job

Provide remote (mainly)/onsite hyper-care support after implementation, such as software (mainly) and network troubleshooting and system firmware upgrade.
Participate in User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.
Respond to customer inquiries and assist in troubleshooting and resolving challenges.
Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.
Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
Ability to facilitate and drive cross-department collaboration and communication.

Report to Team leader for L1 Support in Headquartered in Mainland, China

Qualifications

Bachelor's degree in mechanical engineering, Electrical & Computer Engineering, Computer Science or related discipline.
Strong written and spoken communication skills.
Online collaboration tools proficiency is required.
MS office suite proficiency is required.
Ability to facilitate and drive cross-department collaboration and communication.
Willing to learn and have attention to details.

Fluent/Bilingual in Chinese and English (prefer Cantonese and Mandarin)

Linux Experience is a Must-Have

Preferred

At least one-year experience of software/ MySQL database/network product support industry is preferred.

Centos and Ubuntu experience