Position: Assistant Manager of Housekeeping & Groundskeeping – (Full Time Contract Position Starting June 2024)

Facility: Ripley's Aquarium of Canada Reports to: Manager of Housekeeping/Groundskeeping

Job Description: Reporting to the Manager of Housekeeping/Groundskeeping the Assistant Manager of Housekeeping/Groundskeeping will be responsible for overseeing the day-to-day operations of the Housekeeping department. The Assistant Manager of Housekeeping/Groundskeeping will provide support with payroll, scheduling, training, recruitment, supervising, and supporting the Housekeeping Manager with budget planning. They will provide support where needed and ensure cleanliness standards are maintained within the department. Please remember your duties and responsibilities may change from time to time, you will also be responsible for other duties as assigned.

Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after these hours of operation.

Critical Accountabilities:

• Assist the Manager in supervising and coordinating the work of housekeeping staff, including assigning tasks, and monitoring performance.
• Train staff on cleaning techniques, equipment usage, and safety procedures.
• Conduct regular inspections of facilities to ensure cleanliness standards are met.
• Create weekly schedules for Team Members, submit the department's bi-weekly payroll accurately and on a timely manner and be involved in the recruitment and onboarding process of new hires.
• Assist with ordering and maintaining inventory of cleaning supplies, amenities, chemicals and equipment, ensuring adequate stock levels are maintained.
• Respond to maintenance requests and emergencies promptly, coordinating with maintenance staff and other departments.
• Keep records of cleaning activities, equipment maintenance, and inventory levels, and prepare reports as required.
• Communicate with staff, supervisor, manager, and other departments to coordinate cleaning activities and address issues or concerns.
• Provide support to the Housekeeping Manager in budget planning and monitoring for housekeeping services, including identifying cost-saving opportunities and efficiency improvements.
• Resolve issues as they arise and communicate these with Team Members, management, and other departments as needed.
• Strip and wax hard floors and shampoo/extract the carpet.
• Sanitize washrooms and keep consumables in these areas stocked.
• Follow all safety procedures and chemical handling guidelines, including wearing proper equipment, and enforce staff to do the same.
• Adjust assignments or cleaning schedules of team members as absences or emergencies occur and observe, inspect, and monitor the quality and quantity of work while in progress or upon completion.
• Advise of additional or corrective cleaning applications needed and assist in the training of employees.
• Address cleaning needs and unresolved problems with Manager or Senior Manager and establish standards that are maintained on a daily basis while overseeing the daily operations of housekeeping.
• Plan and coordinate the activities of the housekeeping team and coach and mentor the housekeeping team.
• Observe safety and security procedures and use equipment and cleaning materials properly.

Special Skills and Requirements:

• Previous experiences in Janitorial or custodial work, with at least 1-2 years in a supervisory or leadership role preferred.
• Strong knowledge of cleaning techniques, equipment, and products, as well as safety regulations and procedures.
• Excellent leadership, communication, organizational and interpersonal skills, with the ability to motivate, and manage a team effectively.
• Detail-oriented with a focus on quality and customer service.
• Ability to prioritize tasks, manage time efficiently, and work independently with minimal supervision.
• Computer skills, including experience with Microsoft.
• Physical ability to perform cleaning tasks, including lifting, and carrying heavy objects, standing for extended periods, and bending or kneeling as required.
• Ability to delegate tasks and assignments.
• Team player with a passion for their work!
• Exemplary punctuality and timekeeping skills.
• Available to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to lift up to 50lbs.
• Ability to work with ladders or specialized equipment to grab inventory.

Thank you for your interest in Ripley's Aquarium of Canada!