Who We Are

At StellarAlgo we are inspired and united around innovating the future of fan experiences. We are brought together by the belief that accessible and actionable data inspires the personalized and authentic experiences that create lifelong fans. Through a combination of embracing challenges, a belief that alignment enables autonomy and a committed team, we believe in empowering our players to achieve big things where it comes to solving interesting problems with data. In fact, our biggest investment is in you; we give you what you need to focus on your professional growth and career development, all while developing software that directly impacts our customers and their fans. We will challenge you and you will be surrounded by people equally committed to the company's success, allowing for constant collaboration.

The Role: Are you up for the challenge? 

StellarAlgo is the leading customer cloud platform for live audience businesses. We're focused on growing and monetizing the world's most passionate digital audiences by recruiting high performers who know how to go for gold, work with their team, solve problems in real time, and speak up with creative ideas.

The Manager, Product Training & Strategy will support the Product Impact Team to lead the development and delivery of a scalable training program in order to drive customer success and product adoption.

What You'll Do

• Build and execute innovative training programs that combine on-demand resources, in-app tutorials, live webinars, and personalized 1:1 training.

• Develop a training roadmap that scales with our business growth and enhances user engagement and adoption.

• Capture and incorporate best practices from top sports and entertainment brands into our training program, turning insights into actionable "StellarAlgo Plays."

• Collaborate with our product marketing function to engage customers directly in the platform and increase the effectiveness of our training resources.

• Track performance metrics to continuously improve the training experience for our customers.

If you're ready to take on a role where you can shape the future of fan engagement through innovative product training strategies, we'd love to hear from you!

What We're Looking For 

• 2+ years of experience in sports or live entertainment and a huge plus if you have experience in product training for B2B SaaS technology.
• Experience developing and delivering training programs that include a mix of on-demand resources, live webinars, and 1:1 sessions, helping customers get the most out of complex platforms.

• Experience with customer engagement. You understand how to drive engagement by integrating best practices from the sports industry into training content, contributing to product marketing, and connecting directly with users.

• Experience with various technologies such as Microsoft Office (Teams, PowerPoint, Excel, Word), Video conferencing software (Zoom, Teams), Slack, Intercom, Synthesia, Hubspot, Atlassian (Jira, Confluence)

Who You Are 

You're a strong communicator, skilled at breaking down technical details into clear, actionable insights for users whether in written form, live webinars, or face-to-face. You have a strategic mindset and get excited about building scalable training strategies that support business growth, helping customers succeed and increasing product adoption. Data plays a large role in your decision making and you're known to track and measure training effectiveness, making improvements to content and delivery methods based on data insights. You're a team player who thrives in a collaborative environment and considers customers part of your team. You work well with cross functional teams and are comfortable supporting personalized customer training including 1:1 sessions and special customer requests. Those who know you describe you as someone who gets things done. You have a bias for action and are proactive in identifying ways to improve the training experience and are always looking for opportunities to make things better!

The data is clear – diverse teams are not only the right way to go, they're the profitable way to go. StellarAlgo is an equal opportunity employer that prioritizes creating an inclusive work environment for our team. We focus on hiring candidates with unique perspectives and opinions that improve our ability to apply creative solutions to complex problems.