Senior Sales Manager

The Senior Sales Manager is responsible for establishing, maintaining and managing strong, comfortable relationships with existing, past and future guests while at the same time maximizing revenue for our TownePlace Suites Mississauga Airport Corporate Centre. You will work closely with the Hotel teams to deliver exceptional Guest service and strong financial results. You will participate in the sales and marketing efforts within the properties. Senior Sales Managers can identify and anticipate guest needs, while delivering a warm and caring experience. They focus on converting inbound inquiries into sales that actualize, while delivering an exceptional guest experience and building guest loyalty. They are a goal oriented, highly organized multi-tasker with the ability to sell, actualize new business inquiries and maintain existing clients and accounts for the hotels. Ultimately, the Senior Sales Manager directly contributes to our goal of growing revenue and improving our competitive position. They will work closely with the Area General Manager and Area Director of Sales & Marketing to develop and implement strategies and plans to achieve business goals with the hotel teams.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities:

• Meet with and/or call on existing guest accounts for current, future and repeat business needs or opportunities;
• Prospect for new and upcoming business opportunities in the market;
• Sell and confirm business as required to meet assigned markets and segments budgeted sales;
• Keep current on all service offerings, marketing promotions and overall property updates for each hotel;
• Manage and convert inbound sales inquiries from all channels and pass any new leads developed through contacts to appropriate team member;
• Co-ordinate with various internal hotel departments as it relates to booked business to ensure customer satisfaction and hotel profitability;
• Assist in developing and implementing promotional projects in assigned market areas to increase sales volume and profitability;
• Attend events, conduct outside sales calls and organize sales missions and blitzes;
• Conduct hotel tours and showcase hotel products and services;
• Act as a point of contact for new closed business and in house bookings;
• Deliver client proposals and contracts;
• Negotiate pricing and concessions for accounts/functions (under direction of Area Director of Sales & Marketing);
• Organize and manage client and appreciation events;
• Achieve revenue targets with a focus on growth and development;
• Participate in annual business planning, strategic and tactical plans and guide implementation to the property teams;
• Submit on a monthly basis a sales action plan for the coming month including a brief outline of sales activities and results;
• Develop up to date knowledge of the facilities, services, rate schedules, and current marketing programs for the hotels;
• Report on and provide regular updates on key performance indicators;
• Prepare and submit any new leads developed through client contact that should be followed up by other members of Sales Department and/or other departments at the properties;
• Work closely with the Sales, Catering, Front Office and Revenue Management teams;
• Identify and resolve all guest concerns/complaints. Coach and empower team members to do the same;
• Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
• Attend meetings, training and travel as required;
• Perform other reasonable job duties as requested by the ADOS or AGM

What We are Looking for...

• 2-3 years hospitality experience or comparable sales experience, hotel environment and multi property selling preferred;
• Proven experience maintaining guest/client relationships;
• A diploma or degree in Hospitality Management or Business is a definite asset;
• Demonstrated ability to interact in a team environment with several divisions/departments;
• Excellent communication skills (written, verbal, listening);
• Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset;
• Organized, results-orientated, proven time management skills and ability to work under pressure;
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations;
• Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required;
• Class G Drivers License
• Travel as required
• Must be legally authorized to work in Canada.

TownePlace Suites Mississauga-Airport Corporate Centre

TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It's ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equipment and business center allowing business travellers always keep on track. TownePlace Suites Mississauga offers the friendly service, thoughtful amenities and incomparable location!

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.