About the organization:

The Jewish Security Network (JSN) is an affiliate organization of the UJA that ensures and enhances the security and safety of the Jewish community within the Greater Toronto Area.

Job Description

The Jewish Security Network (JSN) of Greater Toronto seeks to hire qualified and dedicated staff to run the Security Operations Centre (SOC). The successful candidates will play a vital role in ensuring the safety and protection of the Toronto Jewish community by supporting the operations of the 24/7 command centre, working within a dynamic team of support staff.

Reporting to the Manager, Security Operations Centre, SOC Operators will serve as the first point of contact for all incoming calls for support and field intelligence reports. Through monitoring a wide array of digital assets via centralized software, SOC Operators will synthesize large amounts of information quickly, coordinate routine and critical incident communications, and create comprehensive records of security-related incidents.

Responsibilities:

• Operate the SOC on a shift-basis using sophisticated technology and supporting assets
• Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
• Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
• Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN team
• Coordinate with other internal and external security assets as needed
• Attend regular meetings and trainings, and assist with peer-to-peer training sessions
• Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned
• Assist JSN with event security as needed

We are seeking someone who possesses the following skillset:

• Strong experience working with software and large technological assets, including as a back-end user
• Exceptional computer skills, including the ability to type >50 words per minute in English
• Strong interpersonal skills and customer-service experience
• Fluent English speaker, reader, and writer required. Proficiency in Hebrew considered an asset
• Strong working knowledge of Toronto's Jewish community and its institutions considered a major asset
• Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity is required
• Ability to manage stress well and work efficiently under immense pressure required
• A graduate of a Bachelor's Degree program or college equivalent considered a major asset
• Strong problem-solving skills and detail orientated
• Familiarity with situational awareness and other security strengths considered an asset
• Availability to work regular shifts as assigned including on weekends and evenings/overnight
• Familiarity with Microsoft Suite considered an asset

How To Apply

This full-time, on-site position will pay a competitive salary. Successful applicants will be required to pass a police background check and must be permitted to work in Canada.

To apply for this position, please send your cover letter and resume to [email protected]. Additionally, please fill out this form: https://forms.office.com/r/Dr31FT5Vt7

Only applications submitted with cover letters, resumes, and a completed application form will be considered. Our sincere appreciation to all those expressing interest in this position, however, only those applicants invited for an interview will be contacted. No recruiters please.

Commitment to Inclusion and Accessibility:

The Jewish Security Network supports a diverse candidate and employment experience. We are proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities. We encourage you to follow us to get regular updates on open roles. We are committed to creating an inclusive and accessible workplace and believe this is essential to ensure that every member of our team can thrive.

We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.