The Operations Manager is responsible for ensuring smooth and efficient scheduling functions for the company through maintaining inbound/outbound processes. He/she will be accountable to manage a communication network to relay work orders, messages, and information to or from work crews, supervisors, and linehaul carriers using company approved methods. Other responsibilities also consist of assigning loads to carriers and providing accurate reports of freight being offloaded and loaded. The role includes providing support in a fast paced, high volume office/warehouse environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.

• Customer Focus
• Communication
• Energy & Stress
• Team Work
• Quality Orientation
• Time Management
• Adaptability/ Flexibility
• Creative and Innovative Thinking
• Decision Making and Judgement
• Planning and Organizing
• Problem Solving
• Result Focus
• Accountability and Dependability
• Ethics and Integrity
• Mediating and Negotiating
• Providing Consultation
• Leadership
• Coaching and Mentoring
• Staff Management
• Enforcing Laws, Rules and Regulations
• Mathematical Reasoning
• Development and Continual Learning

• Supervises the overall operations on the cross dock and offload/load processes, procedures and people
• Maintain and execute the daily work plan to insure accuracy, efficiency, and timeliness of inbound/outbound load execution.
• Maintain scheduling, discipline and performance management for the employees in the unloading/loading process.
• Create and change dock workers schedules as dictated by demand and performance.
• Continually monitor workloads throughout the department and actively pursue additional resource when justified.
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
• Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible.
• Breakdown, verify and process worker's activity logs.
• Maintain and update the departmental communication log.
• Generally, maintain an open and effective dialogue with all workers to insure fairness and clarity of understanding.
• Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality.
• Respond to complaints with thoroughness and accuracy.
• Adhere to corporate and departmental policies and procedures
• Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program)

• Completion of all required training through Carriers Edge ( Manager/Supervisor Training Program)

• Performs other duties as required

• Management level experience leading a team preferred
• Previous experience in warehouse/LTL environment an asset
• Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements)
• Computer skills - Outlook, Excel, Word
• Clean Criminal Record
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work well under pressure
• Flexible, able to deal with change
• Strong attention to detail
• Very organized, with excellent multi-tasking and problem solving skills
• Excellent customer service/communication skills
• Strong work ethic and positive team attitude

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