Senior Account Manager Digital Marketing [Remote]

Do you want to work from home and be part of a fun team distributed all around the world?

MyZone Labs is looking for a Senior Digital Marketing Account Manager to help us develop and maintain strong relationships with our agency's clients and provide leadership to internal teams in delivering client projects effectively.

A Bit About Us

MyZone Labs is a full-service digital marketing agency. We work with clients in a broad range of sectors, including eCommerce, education, NFTs/crypto, SaaS, retail, healthcare, events, and more! Our team is obsessed with operational efficiencies, and we're always looking for ways to disrupt every industry we support. With over 20 years of online marketing experience, we know what works and what doesn't. We are part of MyZone Media, an 85+ person company. We think big, make it better, and, most importantly, have fun!

Our Work Environment

MyZone Labs works in a results-only work environment (ROWE)! We were inspired by Dan Pink's Ted Talk on the science of motivation and believe that an intrinsically motivated team is the best way to solve the problems of the 21st century (i.e., we don't use carrots or sticks!). We are experts in working remotely; here are some of our team members sharing some tips!

Our Core Values

We have three simple but powerful core values:

• Have fun: We want more free time and more control over our lives and careers. This means having more freedom through a flexible working environment, working wherever we want and whenever we want provided it aligns with our clients' requirements.
• Be Flexible: Be ready to change with the times and to move at the speed of the business. One day we are heading in one particular direction; the next day we can flip it entirely around. We constantly assess how relevant we are in a rapidly changing world/marketplace and take action accordingly.
• Make it better: We always ask ourselves why we are doing what we are doing. We take ownership of everything we are involved in and constantly tinker and improve our processes, living in a state of “permanent beta,” constantly thinking about how we can further make things better around us. No task is done without first asking, “Why am I doing this? Could this be automated? Outsourced? Improved?”

What you'll do

• Client Relations: Build and maintain strong client relationships, address concerns, and ensure overall satisfaction.
• Client Advocacy: Act as a client advocate within the agency, ensuring client needs are met and expectations are exceeded.
• Project and Team Management: Oversee the execution of marketing projects, ensuring they align with client objectives and deadlines.
• Set up and maintain administrative work for clients: This includes the client's real estate on Asana, Slack, Google Drive, and other platforms, ensuring that all billable hours are being tracked and invoiced.
• Operational Efficiency: Optimize account management processes and tools for better performance.
• Crisis Management: Address client concerns promptly and provide solutions.
• Reporting: Update senior management on team performance, client satisfaction, and account metrics.
• Account Growth: Identify opportunities for upselling or expanding services to existing clients.
• Client Retention: Work to retain existing clients by consistently delivering value and exceptional service.
• Business Development: Seek new business opportunities and assist in client pitches.
• Continued Education: Stay updated on digital marketing trends and ensure team training.

What you'll bring

• You have a BS/MS degree in advertising, marketing, business administration, or communications; OR equivalent professional work experience.
• You have a minimum of 5+ years of experience working as an account manager for a digital marketing agency.
• You are available to tend to client requests and attend meetings between 9 am-4 pm Pacific Time as needed.
• You've worked in an agency setting, and you understand the ever-changing priorities and deadlines of the environment.
• You have a proven ability to effectively manage a client relationship from onboarding to implementation.
• You are super organized and efficient with task management, able to work independently and remotely. You also have the ability to thrive in a fast-paced environment... and we mean fast. ;)
• You have a strong desire to learn new skills, improve processes, and continually develop personally and professionally.You have excellent written and verbal communication skills, and you speak English at an idiomatic level, feeling comfortable working in English.

Nice to haves

• Asana, Slack, and Google Workspace experiences are a plus!

What we'll give you

• Unlimited vacation and sick days.
• Work from home, from anywhere in the world!
• Professional development budget; the ability to attend conferences, etc.

Please attach your CV in English.

Don't hesitate to apply if you feel like you are the right person for the job!

We are looking forward to receiving and reviewing your application! Although we get a large number of applications, our amazing recruitment team reviews every single CV. However, please keep in mind that only those candidates with the necessary experience and qualifications will be contacted to discuss the next steps.