About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad's Data Annotation & Testing team plays an essential role in the development of our Ai features for our suite of business communication products. This team collaborates closely with Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Artificial Intelligence Research (AIR) & Product Management to constantly improve our customers' ability to derive valuable insights from their conversations.

Your role

As a Junior Fullstack Software Developer, you'll own internal tooling including transcription platforms, data pipelines and SDK tooling and code. You'll work closely with Data Specialists, Analytics Engineers, QA Engineers and ASR Engineers to develop and maintain tooling to reduce and simplify their workloads. Examples of what you will work on include a transcription platform which makes the process of transcription as easy and fast as possible for our transcribers, while surfacing relevant information to them in a helpful and easy to access format. In addition, you'll help streamline our processes in working with Google Cloud Platform (GCP) and Labelbox SDKs to improve data selection, processing and annotation processes.

This position reports to our Data Annotation & Testing Manager and has the opportunity to be based in our Kitchener Office.

What you'll do

• You will own our internal transcription platform and make updates as needed to improve the experience of our transcribers.
• You will own our existing data pipeline which automatically samples, processes and uploads data for transcription as well as making updates as needed, improving sampling options and adding additional functionality as needed.
• You will develop additional tooling to support our team with their data annotation and transcription projects.
• You will identify opportunities for process improvement and automation and implement them with the development of new tooling.
• You will partner closely with the Transcriber Team, Data Specialists, Analytics Engineers and ASR Engineers to understand their requirements and learn about their workflows to help improve their work and the tools they use.

Skills you'll bring

• Bachelor's degree, preferably in a technology-related field such as computer science, web development or software engineering, or equivalent experience.
• 1 - 3 years experience with Python and asynchronous web server technologies, including aiohttp and Sanic
• 1 - 3 years experience in JavaScript along with HTML, CSS, and familiarity with the latest frameworks such as vue.js and react to develop functional and appealing user interfaces.
• 1 - 3 years experience designing database schema, tables and stored procedures and using alembic or similar.
• Experience working with GCP including storage, BigQuery, Compute, Kubernetes or similar.
• Experience with version control systems such as Git.
• Experience with CI/CD and familiarity with containerization using Docker or similar.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.