The Settlement Communications team provides trauma-informed, culturally safe communications and community support programs to help Class Members understand and engage with approved Settlements, including Sixties Scoop, Federal Indian Day Schools, Indian Residential Day Scholars, First Nations Drinking Water and the First Nations Child and Family Services and Jordan's Principle.

We don't approach Notice as a box-ticking exercise; it's a sacred duty and must be driven by historical awareness, cultural humility, and the primacy of human dignity.

We understand that these processes pose challenges for those impacted, including the unavoidable trauma of having to surface painful memories.

By putting Class Members at the core of our work, our aim is to infuse the settlement and claims process with humanity and empathy, providing one-on-one support and resources at every step of the process.

Our services include project management, strategic planning, notice development and implementation, marketing, paid and earned media, creative, digital and social media, issues management and media relations, outreach, in-community and virtual claims support, and measurement and evaluation.

Role Summary:

We are seeking a strategic and innovative digital communications expert to manage key digital channels including web and intranet. The core focus for this role will be ensuring digital tools are effectively leveraged to enhance organizational communication and engagement.

The ideal candidate will have a strong background in digital marketing, content management, and accessibility, with a knack for leveraging technology to enhance communication effectiveness.

Responsibilities:

• Working with cross-functional stakeholders and delivery teams, execute the digital communication plan for external website and internal intranet for Settlement Communications and Claims Helper Program

• Ensure effective management and optimization of the content and structure of the organization's website and intranet

• Collaborate with cross-functional teams to ensure consistency in messaging and alignment with overall communication objectives.

• Support content editing to ensure SEO best practices to improve visibility and search engine rankings for the website are implemented.

• Monitor website analytics and intranet usage metrics to track performance, identify trends, and recommend improvements.

• Provide expert consultant regarding accessibility of content and materials.

• As required, support other Settlement projects.

We're looking for someone with:

Must have:

• Bachelor's degree in marketing, Communications, Digital Media, or related field

• 8+ years of experience in digital marketing, web content management, or related roles.

• Proven track record of managing websites and intranets

• Strong project management skills with the ability to manage multiple priorities and deadlines.

• Excellent written and verbal communication skills, with a keen eye for detail.

• Proficiency in content management systems (CMS) and web analytics tools

• Experience in creating and executing digital communication strategies that drive engagement and achieve measurable results.

Good to have:

• Bilingual English/French
• Accessibility certification

At Castlemain, we work for and with Indigenous organizations and communities. We strive to build meaningful and productive relationships that serve the needs of our clients, and we are proud that many of our new clients choose to work with us on a repeat basis. Based on our expertise, our services are also sought after by all levels of government. With offices on the unceded territories of the Squamish, Tsleil-Waututh and Musqueam in Vancouver, our team consists of both Indigenous and non-Indigenous professionals who bring together diverse backgrounds in communications and engagement, policy development, natural resource management, and sustainable economic development. Our people are the most important asset in our pursuit of achieving excellence in the work we undertake.

At Castlemain our services are organized with one objective in mind: to achieve results for our clients. Our services are performed by an award-winning team that possesses a wide range of knowledge, experience, and skill. At Castlemain, the services we offer are organized within five practice groups: Negotiation, Governance and Policy, Economic Development, Strategic Engagement and Communications, Settlements and Social Change.

Due to the nature of the work and the people we will be helping to serve as well as the colleagues that you will be working with, we will require people who can operate in both English and French if hired Quebec.