Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

The Medical Staff Office Site Coordinator provides administrative support in the Medical Affairs/Medical Staff Office (MSO) and works closely with the Manager and Director, Medical Affairs, senior advisors and credentialing specialists to provide a range of duties within a complex environment. The MSO Site Coordinator will be the primary contact for external enquiries to the Medical Affairs/MSO office, and will monitor and respond to the dedicated email established for external general enquiries.

The MSO Site Coordinator will also provide support to other members of the Medical Affairs/MSO team as required and assigned by the Manager or Director as well as their own specific duties and responsibilities. The MSO Site Coordinator role is recognized as a key support to the staff in Medical Affairs/MSO.

Accountabilities:

• Triaging and managing calls received through the Medical Affairs phone line and emails through the dedicated Medical Affairs inbox
• Act as a liaison between multiple stakeholders, i.e. physicians, other departments to support Medical Affairs/MSO administrative processes and connectivity
• Distribution of surveys to physicians and collating results for those sending the survey, i.e. chiefs of department, MSO office
• Support the Senior Advisor and Credentialing Specialists with portions of the credentialing and onboarding of professional staff
• Assist Senior Advisor and Credentialing Specialists with filing and file maintenance
• Coordinate and follow up with requests for maintenance or service issues related to MSO office space or physician lounges
• Liaise with security office and professional staff to coordinate badge pick up
• Provide administrative support to the chiefs of department to establish a yearly educational calendar to schedule clinical education rounds for departments including obtaining sponsorship for the rounds
• Coordinate supplies needed for the physician lounges and to arrange delivery of the supplies through Receiving to Medical Affairs/MSO offices
• Access and monitoring of the physicians' sleep rooms and following up on any concerns or problems reported with the relevant departments
• Supporting the Professional Staff Association executive committee with scheduling meetings, booking rooms, sending and posting notices at all sites
• Support the Medical Affairs/MSO with other projects as assigned by the Manager or Director and/or Senior Advisors

Qualifications

• College diploma preferred
• Two to three years experience as an administrative assistant
• Advanced proficiency with office software, specifically Microsoft Office, the internet and electronic data management systems
• Excellent oral and written communication skills and the ability to interact with all levels of employees and physicians as a team player
• Experience in conducting background research and internet searches
• Exceptional organizational and time management skills within a fast-paced environment
• Demonstrated ability to maintain a fast work pace, while managing multiple priorities with strict deadlines while maintaining a positive attitude
• Demonstrated diplomacy in dealings with others even when responding to tight deadlines
• Excellent problem solving and judgment capabilities
• Enthusiastic about learning and adapting to changing responsibilities
• Demonstrated interest in learning the objectives of the program or department in order to add value to the operations
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Hours: Currently days (subject to change in accordance with operational requirements)

Onsite First Role: Roles that frequently support direct patient care and have dedicated hours when they are available to patients, team members and/or other partners.

Annual Salary:
Minimum: $60,216
Maximum: $75,270

Application deadline: October 10, 2024

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.