Job Title: Solution Architect

Location: Resource can work fully Remote

Must have skills: Isilon, Superna, SyncIQ, OneFS

Nice to have: Experience with video surveillance environment

Project Tasks

• Assist with day to day operational activities/tasks as well as any post implementation tasks

• Review processes and policies (incident, capacity, performance and change management, user) to identify areas of improvement

• Conduct knowledge transfer to address the customer's skills and "product" gaps

• General troubleshooting/optimization - ensure the customer understands how to manage these areas once residency is completed

• Monitors, reviews, and manage environment to identify areas of improvement following Dell EMC best practices

• The resident will take the lead to open, manage, view and drive SRs (Service Requests) to closure.

• Resident needs to be confident and proactive in providing best practice recommendations to the customer

• Share best practice methodologies throughout the residency assignment

• Resident is expected to be self-directed, able to accomplish tasks with little to no direction

• Must have excellent communication/consultative skills