Job Title: Junior Technician

Location: Resource can work fully Remote

Scope and Skills Needed:

• 0.5-2 years' experience in servicing/deploying computer equipment or a technical school certification is required

• Must have proven customer service background

• Individual will be knowledgeable of Windows operating system environment

• Able to comprehend and follow verbal and written technical instructions and scripts

• Qualified resources should have A+ certification or equivalent skill set

• Basic Windows troubleshooting will be involved

• Certification in various hardware platforms may optionally be required for servicing hardware issues

• Customer facing communication skills