Job Title: Tech Lead

Location: Resource can work fully Remote

Scope and Skills Needed:

• 4+ years' experience in servicing/deploying computer equipment

• Must be able to lead team of technicians and act individually to complete service events

• Experienced in managing subordinate technicians including escalating and resolving issues as they arise

• Must have proven customer service background

• Individual should understand Statements of Works requirements and recognize cost impacts of operational matters

• Good communication skills

• Needs to interact with the Customer Site Contact to prepare site for service delivery

• Responsible for resolving technical escalations that arise during service delivery

• Proven project experience utilizing data and settings migration, imaging, application installation, and technologies

• Able to comprehend and follow verbal and written technical instructions and scripts

• Qualified resources should have A+ certification or equivalent skill set

• MCP, MCSE, MCSE, CNE or Network+ certification is a plus

• Certification in various hardware platforms may optionally be required for servicing hardware issues

• Customer facing communication skills