Clearpoint Health Network (CHN) is one of Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.

Rockyview Surgical Centre is hiring a casual Medical Receptionist

Who you are :

• As a Medical Receptionist, you would arrange patient appointments, answer phone calls and manage the administrative requirements. You serve as a liaison between patients and medical staff throughout the entire process.
• You are a well organized, very efficient, and resourceful individual who can work independently with minimal supervision.
• Your time management skills are impeccable and do not falter during high-stress situations.

Job Purpose:

You will help facilitate day to day logistics for surgeons including liaising with clinicians and the surgical facility to facilitate an efficient patient experience.

Key Responsibilities:

• Identifies and resolves client concerns with urgency and good judgment to provide continuity of care including fulfilling any requests received from clients.
• Maintains privileged and highly confidential information involving client care.
• Conducts quarterly reviews pertaining to client processes, existing client files
• Acts as a custodian of client standard forms and records – maintaining an effective document management procedure.
• Prepares reports and documents
• Actively participates in all required meetings by summarizing key learnings and identifying trends pertinent to patient care and outcomes.
• Play a critical role in the Administration team
• Answering and directing incoming calls in a courteous and professional manner.
• Booking follow up appointments as required.
• Sorting incoming faxes and distributing to the correct recipient.
• Communicating messages to appropriate parties in a timely manner.
• Performing other related administrative tasks as required.
• Assisting other staff members when requested.

Skills & Qualification:

• Experience in working with robust CRMs and/or electronic medical records (EMRs)
• High attention to detail and high level of accuracy
• Strong organization skills and ability to handle multiple demands by prioritizing effectively and respecting deadlines
• Must be well organized and be able to multi-task while working under minimal supervision.
• Excellent aptitude for interpersonal relations combined with an ability to interact with all levels of management and peers in a professional and efficient manner
• Excellent communication and customer service skills required.
• 2-3 yrs previous experience in a medical facility would be preferred.
• Completion of Grade 12 or equivalent.
• Proficient in advanced MS Office software and customer service-related technology platforms

Clearpoint Health Network Inc is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [email protected] for further information.